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Onsite IT Technician

2 weeks ago

Fortitude Valley, Australia First Focus Full time

First Focus has just started the hunt for another Onsite IT technician to join our growing Brisbane team, supporting a large customers' technical environment.

**Duties**:

- Providing onsite desk-side support on customer premises
- Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
- Performing a wide variety of Level 1-3 support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments

**Requirements**:

- Advanced understanding of end user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Experience working with an IT outsourcer or managed service provider (MSP)
- An understanding of ticketing systems and customer service principles
- Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

**Benefits**
- **Up to $75k + other benefits**:

- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- Work life balance through hybrid working arrangements
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Offer up to 5 paid training days a year and support employees towards certifications and qualifications
- We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
- Opportunities for personal development, regular social events and great team culture