Operations Officer

**WORKING AT SMART WFM** We are constantly looking for **talented** individuals from **around the world** to build their careers. For this role, we are looking to hire an **OPERATIONS OFFICER.** Join the People Centric revolution at Smart WFM as our **Operations Officer** If you're passionate about **empowering people and using technology** to drive positive change, this is the opportunity for you. As a key member of our team, reporting to the Chief Operating Officer, you'll have the opportunity to make a lasting impact on our company culture by managing and **continuously optimising our**: - ** People** - Hire to Retire processes (Recruitment, Talent, Onboarding, Performance, Learning, eNPS, Wellbeing) - **Technology** - IT & Support processes (Hardware, Software, Licensing, Access control) - **Data Governance** - Data controls and decision-making (Data accuracy, system management, Reporting, Analytics) to ensuring the **best possible experience** for all our staff and clients across multiple countries (Australia, Singapore, India, USA, Philippines). As a primary coordinator between People, Technology, and our work Environments, you'll have the opportunity to drive real and meaningful change across the entire organisation. Don't miss this chance to join a dynamic and forward-thinking company at the forefront of the People-Centric movement. **Key attributes you need to possess**: - Good all-round HR skills across the hire-to-retire spectrum - Strong Technical savviness and Managed IT exposure. The ability to be a hands-on person to leverage technology to empower people - Must understand data and relationships - Excellent process design and optimisation skills - Continuous improvement mindset - Can-do attitude - Strong logic and problem-solving ability - Passionate about people **What is the working Experience like at Smart WFM ?** - Well, our values explain it in three, simple, but powerful words: **Wellbeing** | **Fun** | **Meaning** At Smart WFM, we focus on providing the best possible support to our consultants. As a mature-thinking company, we believe that **people are the most important** aspect of our business. Our objective is not to create a cookie-cutter culture where everyone acts and thinks the same way, but rather to allow **each individual to flourish**, and express themselves in their own unique fashion, all while experiencing a great **sense of belonging**. We want each of our consultants to **achieve success in whatever form it takes**—from running a marathon to configuring a SaaS system or delighting a customer with great service. While other companies may focus on Employee Assistance Programs for burnout support or massage sessions for stress relief, for us, we are more concerned with not allowing our teams to land in those situations in the first place. We constantly review what we do and how we do it, to **ensure positive and memorable employee experiences** - experiences that are **empowering** and which allow you to maximize your value. We have a statement at Smart WFM known as the **'Dr. Seuss Policy'**. It's built around one of Dr. Seuss's famous sayings " _Today you are You, that is truer than true. There is no one alive who is Youer than You." - I_n essence, we work with you to **personalize the way you work** at Smart WFM. Smart WFM has a Mature level of thinking, Trust, Communication, and Cooperation. **We value diversity** because it brings new ideas and perspectives to our work. We allow everyone to **simply be who they are** so that their work is fulfilling. That's how we create an enjoyable work environment with true meaning. **INTERESTED?** Tell us about **yourself, and your specific work passions** in a way that you are comfortable with. - Perhaps you are more traditional and want to **send us your CV** - that's cool. - You may be inspired to **write us a letter** explaining your passions and objectives, or - Direct us to a **personal website, blog, or portfolio** to showcase your creativity, or - Upload a **video recording** of yourself. Do it your way - because that's important to us. - ️ **_ONE LAST THING_**Thank you for taking the time to consider us as a place to develop your passion and grow your career. **The Smart WFM Talent Team