Network & Uc Team Lead

4 days ago

Brisbane, Australia Brennan IT Full time

**Why work for Brennan?**
We are a well established and growing national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.

**Brennan benefits include**:

- _A focus on health and well-being - social club, sporting teams, health checks, poker and trivia nights and more_
- _Discounted IT hardware and software products_
- _A strong culture underpinned by values that are truly lived every day_
- _An environment that embraces learning and development of all employees_
- _Flexibility to work in the way that brings out the best in you_
- _Plenty more...._

**The Role**

The Network and Unified Comms Team Lead is a key role within the greater Managed Services team. The role is focused on delivering the highest level of service quality to our clients whilst managing two close-knit technology teams.

**Core Responsibilities include**:

- Team Operational Management (Including Leave, Roster, On-Call, Queue Management as required)
- Supporting Team Development through Coaching & Mentoring of Team Members
- Maximising Staff Engagement Levels
- Team Capacity Management & Workload Balancing
- Ensuring Quality Delivery within Team
- Client SLA Management & Contract Adherence
- Identifying Efficiencies & Addressing through Process & Automation

**Skills and experience required**
- Ablility to demonstrate experience in technical team management
- Minimum of 5 years work experience in a senior technical role
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Service level management
- ITIL certification and/or experience
- Experience in existing mainstream scripting languages
- A “Do what it takes” attitude
- Proven ability to work within and across teams

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

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