Food & Beverage Supervisor

**Additional Information**
**Job Number**25165184
**Job Category**Food and Beverage & Culinary
**Location**Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**_Food & Beverage Supervisor_**

**_Marriott International - Sheraton Melbourne Hotel_**
- “Take care of associates and they will take care of the customers.”_
- This is our founder’s philosophy, and it has made Marriott International a great place to work for more than 85 years. Our people-first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA._

**_Position Summary_**
- We are seeking a dedicated and experienced Food and Beverage Supervisor to lead and support the daily operations of our dining and beverage outlets. This role requires a hands-on leader who can ensure exceptional service standards, foster teamwork, and maintain a welcoming environment for both guests and staff._

**_Key Responsibilities_**

**_Operations & Guest Service_**
- Supervise and coordinate front-of-house operations to ensure seamless service delivery and guest satisfaction._
- Ensure team members work collaboratively to meet service standards and respond promptly to guest needs._
- Perform opening and closing duties, including setup of supplies and equipment, cleaning of work areas, and securing the premises._
- Maintain cleanliness and hygiene throughout service hours, adhering to “clean-as-you-go” practices._
- Monitor dining areas for seating availability, guest safety, and overall experience._
- Report any incidents involving employees, guests, or vendors to management and Loss Prevention immediately._
- Document and communicate relevant operational information to management._

**_Leadership & Staff Management_**
- Support management in recruitment, training, scheduling, performance evaluation, and disciplinary actions._
- Motivate and coach team members, serving as a role model for professional conduct and service excellence._
- Uphold company policies, safety protocols, and security procedures._
- Maintain a professional appearance and ensure team compliance with uniform standards._
- Operate effectively across multiple areas including In-Room Dining, Restaurants, and Banquets, demonstrating flexibility and strong all-rounder skills._
- Read and interpret Banquet Event Orders (BEOs), align team operations accordingly, and inspire associates to deliver flawless service._
- Design, coordinate, and deliver F&B-related training to upskill and motivate staff, supporting a culture of continuous improvement._
- Demonstrate excellent administrative and organizational skills to manage rosters, event paperwork, and operational reporting._

**_Guest Relations_**
- Greet and acknowledge guests in accordance with company standards._
- Anticipate and address guest needs, including assistance for individuals with disabilities._
- Communicate clearly and professionally with guests and colleagues._
- Express genuine appreciation to guests and foster a positive dining experience._

**_Operational Standards_**
- Ensure adherence to quality and service expectations._
- Conduct visual inspections of equipment and tools to ensure functionality and safety._
- Perform physical tasks including standing, walking, lifting, bending, and reaching throughout the shift._
- Navigate confined or elevated spaces, stairs, and service ramps as required._
- Execute other duties as assigned by management._

**_Critical Tasks_**
- Adhere to all company and departmental policies and procedures._
- Safeguard the privacy and security of guests and colleagues._
- Maintain confidentiality of proprietary materials and information._
- Ensure uniform, name tags, and personal appearance are clean, hygienic, and compliant with company standards._
- Protect company assets including tools, equipment, and machines._
- Respond to guest service needs in a professional, positive, and timely manner._
- Support colleagues to ensure adequate coverage and prompt guest service._
- Greet every guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible._
- Anticipate guest needs by asking questions and observing preferences and act on them whenever possible._
- Actively listen and respond positively to guest inquiries and concerns using brand-specific service protocols (e.g., LEARN, PLEASED, Guest Response, LEAP)._
- Provide guidance and assistance to coworkers to ensure task clarity._
- Engage in effective communication with team members to exchange information._
- Treat all colleagues with dignity and respect, fostering a supportive work environment._
- Build and maintain positive working relationships across departments._
- Collaborate with others to promote teamwork and achieve shared goals._
- Maintain cleanliness of work areas throughout the day using clean-as-you-g