Executive Housekeeper

2 weeks ago

Gold Coast, Australia silk Full time

**Join Silk Hospitality - Redefine Luxury at the Gold Coast’s Newest 5-Star Destination**

Step into a leadership role at the pinnacle of prestige. Silk Hospitality is seeking a passionate, service-oriented professional to lead our housekeeping team at Australia’s newest and most luxurious 5-star hotel on the Gold Coast.

As Executive Housekeeper, you will be instrumental in delivering impeccable standards of cleanliness, presentation, and guest experience, setting a new benchmark in excellence for our hotel partners and their guests.

**Key Responsibilities include but are not limited to;**
- Oversee daily operations of the housekeeping department to ensure cleanliness and presentation standards are consistently met.
- Lead, train, and motivate team members to deliver outstanding service.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
- Manage departmental budgets, supply inventory, and cost control.
- Uphold strict health, hygiene, and safety protocols.
- Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
- Respond to guest requests, feedback, and complaints professionally and promptly.
- Maintain and enhance standard operating procedures.
- Monitor and report on housekeeping performance, occupancy needs, and staffing levels.
- Support onboarding and ongoing training programs for new and existing staff.
- Ensure exceptional guest satisfaction at all times.

**What We're Looking For**:

- Proven success as an Executive Housekeeper in a 5-star hotel.
- In-depth knowledge of housekeeping operations, procedures, and standards.
- High attention to detail and a passion for cleanliness and presentation.
- Self-motivated with a proactive and solution-oriented attitude.
- A team-focused, positive attitude with a commitment to excellence.

**Why Join Silk Hospitality?**
- A leadership role in a prestigious luxury hotel environment.
- Competitive salary.
- Work alongside iconic hotel brands and industry leaders.
- Supportive and inclusive company culture where your contribution matters.
- Be part of a fast-growing national business.
- Employee benefits - enjoy discounts on retail, healthcare & more.

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