Current jobs related to Customer Service Manager - Burwood - HCF

  • Customer Service Consultant

    2 weeks ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...

  • Customer Service Consultant

    2 weeks ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...

  • Customer Service Consultant

    1 week ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...

  • Internal Sales

    2 weeks ago

    Burwood, Australia Surface Squared Full time

    In this wide-ranging role, you will be responsible for providing excellent customer service whilst managing internal sales and running the day-to-day operations of the office. - Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. - Providing pricing and project quotes. - Processing customer purchase...

  • Customer Service Specialist

    2 weeks ago

    Burwood, Australia Great Southern Bank Full time

    **More about the role** Our **Relief Customer Service Specialist (Personal Lender)** role is pivotal to supporting our purpose. Based in our **Burwood and York St** branches you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You’ll be challenging yourself every day to...

  • Customer Service Representative

    2 weeks ago

    Burwood, Australia The Automotive Group Full time

    **Burwood location**: - **$32.00 per/h + commission**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representative

    7 days ago

    Burwood, Australia The Automotive Group Full time

    **Burwood location**: - **$32.00 per/h + commission**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Specialist

    2 weeks ago

    Burwood, Australia Great Southern Bank Full time

    **More about the role** Our **Customer Service Specialist (Personal Lender)** role is pivotal to supporting our purpose. Based in our **CBD**, **Burwood & Parramatta** branches you will travel between all three locations to provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You’ll...

  • Customer Service Officer

    6 days ago

    Burwood, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the...

  • Service Manager

    2 weeks ago

    Burwood, Australia Penfold Motor Group Full time

    **Join a national company with a defined career path and growth opportunities**: - ** Enjoy access to staff benefits including discounts on parts and servicing**: - ** Excellent Remuneration Package, Company Car & Bonuses!!** Join **Penfold Motor Group**, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We...

Customer Service Manager

2 weeks ago

Burwood, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

The Customer Service Manager is responsible for developing, coaching, motivating and inspiring your team in providing amazing customer service, product knowledge and cross selling skills. In this role you will bring your human touch and deliver on our purpose.

Through your day you will manage the business development of the Branch with a focus on internal sales, personal development and maximizing customer opportunities.

You will be involved with supporting and serving your local community and customers whilst also working collaboratively with internal business channels.

This is a full time position is based in our Burwood Branch.

**Responsibilities**:
The day to day duties of working in the branch will include but are not limited to:

- Driving performance and exceeding sales results within the team
- Driving activity to achieve business performance targets including revenue growth, customer service scores and referral targets
- Ensuring all staff are given regular and appropriate feedback on their performance (one on ones, coaching sessions)
- Focusing on key strategies to develop membership growth and business development activities
- Engage in strategic business development through local and state-based marketing and acquisition drives
- Build and maintain trusted relationships with local customers, businesses and community partners
- Managing self and team to provide 1st contact resolutions
- Upholding customer service standards to exceed member expectations

**About you**
- Proven people leadership/management experience, ideally gained in a retail or contact centre environment
- An extensive background in sales, business development, local area marketing
- Strong business acumen
- Proven experience of leading, motivating and coaching a team
- Charisma, drive, high-energy and a passion for people
- Ability to adapt positively to frequently changing work practices and needs
- Ability to work in a small team environment
- Ability to exercise sound judgement when solving problems under pressure

In addition to the salary offered, HCF have a number of employee benefits including:

- Up to 50% discount on health cover
- Special offers with your pet & travel insurance once you join us
- Recognised Family Inclusive Workplace
- HCF Recognition Program
- Study Assistance and 5 days study leave per year
- Family and Friends Day and Community Service Leave