Customer Success Specialist
11 hours ago
**About us**
Working in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.
**Objectives of this role**
- Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from all departments
- Communicate effectively with potential, new and existing customer & senior managers to better understand customer needs, maximize retention, growth, and sales
- Maintain existing and new customer-success metrics and data as directed
**Responsibilities**
- Serve as day-to-day contact for new customers, on boarding and retention.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Facilitate interaction and workflow among project team members
- Collaborate, problem-solve, and/or strategize with team members on upcoming projects
- Oversee the sales operation on a customer basis for seasonal orders such following up on orders, provide etas, liaise with customers to place their orders, provide updates to customers, promotions and abnormalities etc
- Assist with showroom and roadshows to effectively assist customers Face to face to obtain revenue target and increase customer experience. Also assist with preparations.
- Assist customers with inquiries, prepare quotations, accurately receive and key sales order, send sales confirmation
- Collect and analyse sales performance and customer related data from various internal and external sources
- Prepare sales promotional materials and customer communication and proposals
- Other tasks as directed by management
**Required skills and qualifications**
- experience in communications, sales, account management, or customer success
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- MUST have intermediate excel skills for data analysis and data entry
- Wholesale experience desirable
**About the role**
- Full time position
- New in house position
- Monday to Friday 8.30am - 5pm
- Wetherill Park head office location
- Onsite and street parking available
- Amazing team to work with
- Must have full rights to work in Australia and must be able to work full time hours
**Salary**: From $60,000.00 per year
Work Authorisation:
- Australia (required)
Work Location: In person
-
Junior Customer Success Specialist
11 hours ago
Macquarie Park, Australia Wolters Kluwer Full timeJob Summary Requires basic understanding of business, financials, products/services and the market. Manages business retention of smaller and less complex territory/account, products/services or sales process. Supports the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account...
-
Freight Import Specialist
1 week ago
Wetherill Park, Australia Protech Warehousing & Manufacturing Full timeAre you a logistics professional with experience in managing export and transportation operations? Due to recent expansion, an opportunity has become available for a skilled _**Freight Import Operations Specialist**_ to join a dynamic team in Wetherill Park. Joining a leading retailer in furniture products, you will ensure the seamless execution of daily...
-
Receptionist (For Gynaecologist)
2 days ago
Wetherill Park, Australia Medix Specialist centre Full time**EXPERIENCE WITH Practice SOFTWARE and appointment management essential Preferable 'SHEXIE** **Duties include but are not limited to**: - Administration and reception duties (Phone calls, Bookings, E-mails, Fax, Customer service) - Clinic maintenance and basic cleaning throughout the shift (to reduce possibility of infection) - Liasing with hospitals,...
-
Customer Service Officer
4 days ago
Wetherill Park, Australia HR Ambassador Full time**Immediate Start**: - **Growing Team**: - **National Company** Our client a nationally recognised household name that has been in the industry for 60 years. With over 50+ stores across Australia and New Zealand, our client is believed to be an expert in luxury furniture design. The business is growing rapidly and have a new and exciting opportunity...
-
Power Transmission Specialist
4 days ago
Wetherill Park, Australia Motion Asia Pacific Services Pty Ltd Full timePower Transmission Specialist providing technical sales support, customer solutions, and driving business development to grow sales and build relationships! - Opportunity to combine technical expertise with business development for career growth. - $ Access to employee benefits, including discounts on products and services! - Join a dynamic team in a growing...
-
Customer Service Specialist
2 weeks ago
Wetherill Park, Australia Baby Bunting Full timeKickstart a new career, with full training and certifications provided - Paid parental Leave, store discounts, and more! - Fulfilling role -ensuring precious little passengers are safe whilst they travel **Join the Baby Bunting Team - Let’s Keep Little Ones Safe & Sound!** At Baby Bunting, we’re all about ensuring the safety of the tiniest members of...
-
Customer Experience Specialist
11 hours ago
Victoria Park, Australia Autoleague Full timeExciting and rewarding career opportunity - Dynamic and supportive workplace culture - Career opportunity with one of the largest automotive groups in Australia. Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills...
-
Manager - Customer Success
4 days ago
Keilor Park, Australia Justified Talent Pty Ltd Full time**Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...
-
Customer Success Manager
1 week ago
Keilor Park, Australia Justified Talent Pty Ltd Full time**Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...
-
Customer Service Specialist
11 hours ago
Dudley Park, Australia Puratap Pty Ltd Full time**Become part of a proven and successful business**: - ** Enter a unique and growing market**: - **Australian owned company** - ** Join a dynamic and supportive team with ongoing c**areer opportunities**: - ** Deliver great Customer Service with a sales focus**: - ** Work business hours - Monday through Friday**: - ** Structured training and development...