Customer Success Specialist

11 hours ago

Wetherill Park, Australia Oceana International Full time

**About us**

Working in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.

**Objectives of this role**
- Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from all departments
- Communicate effectively with potential, new and existing customer & senior managers to better understand customer needs, maximize retention, growth, and sales
- Maintain existing and new customer-success metrics and data as directed

**Responsibilities**
- Serve as day-to-day contact for new customers, on boarding and retention.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Facilitate interaction and workflow among project team members
- Collaborate, problem-solve, and/or strategize with team members on upcoming projects
- Oversee the sales operation on a customer basis for seasonal orders such following up on orders, provide etas, liaise with customers to place their orders, provide updates to customers, promotions and abnormalities etc
- Assist with showroom and roadshows to effectively assist customers Face to face to obtain revenue target and increase customer experience. Also assist with preparations.
- Assist customers with inquiries, prepare quotations, accurately receive and key sales order, send sales confirmation
- Collect and analyse sales performance and customer related data from various internal and external sources
- Prepare sales promotional materials and customer communication and proposals
- Other tasks as directed by management

**Required skills and qualifications**
- experience in communications, sales, account management, or customer success
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- MUST have intermediate excel skills for data analysis and data entry
- Wholesale experience desirable

**About the role**
- Full time position
- New in house position
- Monday to Friday 8.30am - 5pm
- Wetherill Park head office location
- Onsite and street parking available
- Amazing team to work with
- Must have full rights to work in Australia and must be able to work full time hours

**Salary**: From $60,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person

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