Salesforce Administrator

Position Number: JR-003823

Location: Parkville

Role type: Full-time; Fixed-Term 2 years

Faculty: Enterprise Technology

Department/School: Business Services

Salary: UOM 7 - $ $118,091 p.a. plus 17% super

• Optimise cutting-edge CRM technology/ Enhance university-wide processes/ Shape stakeholder experiences.
• Apply now to play key role in Salesforce innovation and transform constituent relationships at a world-class university.
• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne

We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Your next career opportunity

As a Platform Administrator for the Salesforce ecosystem at the University of Melbourne, you'll play a crucial role in optimising and maintaining the university's strategic CRM platform. You'll provide expert advice and support, ensuring operational continuity and delivering a positive end-user experience across multiple integrated platforms. This role offers you the opportunity to apply your Salesforce expertise in a dynamic higher education environment, collaborating with diverse stakeholders to drive innovation in constituent relationship management.

Your responsibilities will include:

• Platform Support: Deliver high-quality administrative services and support for Salesforce and integrated systems, including user setup and issue resolution.
• System Maintenance: Conduct routine monitoring and preventative maintenance to ensure optimal performance and reliability of the Salesforce ecosystem.
• Release Management: Support environment refreshes, regression testing, and seasonal release readiness to maintain platform stability during changes.
• Continuous Improvement: Identify opportunities to enhance platform capability and team efficiency, contributing to knowledge management and service excellence.

You may be a great fit if:

You are a customer-focused IT professional with experience in Salesforce administration, possessing excellent problem-solving skills and the ability to work collaboratively in a complex organisational environment.

You may also:

• Hold a Bachelor's degree in a relevant field or have equivalent experience.
• Demonstrate experience in enterprise application support and maintenance, with an understanding of SDLC processes and Agile methodologies.
• Have hands-on experience with Salesforce administration, including custom objects, security, and process automation.
• Possess knowledge of ITIL practices and excellent problem analysis skills.
• Show strong communication skills and the ability to adapt to change in a fast-paced environment.

For further information please refer to the attached PD.

What we offer you

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Progressive, considerate leave provisions to empower your work-life balance
• Salary packaging and access to a range of discounted services including Bupa health insurance
• Health and well-being services including a leading Employee Assistance Program
• Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members

For more information check out our benefits page

Your new team - Enterprise Technology

The Enterprise Services domain team, part of Enterprise Technology, is responsible for planning and delivering a wide range of initiatives. These include IT enablement for new campus buildings and facilities, smart campus projects IT infrastructure upgrades, and integration, identity management, and security solutions. The team also drives application and digital projects across core enterprise functions such as finance, HR, procurement, service management, space management, and other back-office capabilities.

Be Yourself

The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our Indigenous strategy please visit -

Working at the University - what you need to know

This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential

Is this the perfect opportunity for you? Apply today Including the following documents:

• Resume
• Cover Letter outlining your interest and experience

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to

If you have any questions regarding the recruitment process, please feel free to contact Mick Powar via email at hr-, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job, please follow the details listed on the Position Description.

Applications close: Tuesday 2nd September at 11 PM Australian Eastern Standard Time (AEST) / Melbourne time zone.

Position Description: JR Salesforce Administrator PD - UOM 7 2 Yr