Content Manager System Support Analyst

3 days ago

Sydney Olympic Park, Australia Ambulance Service of NSW Full time

**Employment Type**:Permanent Full Time, 38 hours per week
**Position Classification**:Health Mgr level 1
**Salary Range**: $84,436 per annum - $112,331 per annum+ 12% super and benefits
**Location**: NSW Ambulance State Operations Centre, Sydney Olympic Park
**Closing**: 24 July 2025

**ABOUT NSW AMBULANCE**

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what its like to work for NSW Ambulance

Around the Grounds - November 2024

**WHATS ON OFFER**
- Permanent employment, providing job security and stability
- Excellent remuneration and leave support including annual, parental, carers and more
- Allocated Days Off (ADO) once a month take a paid day off
- Additional Public Holiday
- Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
- Staff Support Program - extensive free confidential and professional assistance for staff and their families
- Fitness passport, and medic-fit gyms at most locations - discounted gym membership that both you and your family can enjoy
- Discounted private health insurance
- Collaborative and supportive team
- Accessible via Public Transport

**ABOUT THE ROLE**

The primary role of the Content Manager System Support Analyst is to provide day-to-day system administrative support for Content Manager, the NSW Ambulance Records Management System and the inReach workflow system.

Please refer to the Role Description and Position Conditions and General Info for further information.

**ABOUT YOU**
- Experience in supporting and maintaining electronic records management systems
- Ability to develop training materials and manuals for staff as well as deliver training sessions
- Strong customer service and stakeholder engagement skills
- Excellent computing, organisational, and problem-solving abilities
- Experience in liaising with internal teams and external vendors, and staying up to date with legislative requirements and best practice standards in records management

**HOW TO APPLY**

Please respond to the below two questions (max 4000 characters to each question including spaces) and submit this with your CV and other required information.

**Question 1**: Describe a time when you were responsible for delivering systems training to users? What steps did you take to prepare, what training materials did you use, and how did you ensure the training was effective?

**Question 2**:Describe a time when you had to manage and prioritise multiple requests or tasks at once. How did you determine what to focus on first? What tools did you use?

If you'd like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Marda Swartz on 0438 627 729 or via:
**Please note**: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement

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