Executive Manager Financial Crime Operations

Executive Manager Financial Crime Operations

Financial Crime Operations (FCO) is a team of 2000 Operations Professionals and is part of the Financial Crime Operations Services (FCS) team in the Chief Operations Office (COO). FCO is accountable for the development, implementation, and ongoing leadership of the Group's financial crime operations shared service. FCO leads the Group's approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of operational services across the Customer Lifecycle including Onboarding and KYC, Enhanced Customer Due Diligence (ECDD), Ongoing Due Diligence including Transaction Monitoring (TM), Customer and Payment Screening and periodic KYC Refresh. The teams in this function are located in Sydney, New Zealand and India and the Client Onboarding team also has personnel in multiple global CBA locations.

You will be part of the FCO leadership team, specifically leading the Investigations team in FCO supporting the RBS and Bankwest business. You will have 3 direct reports (~200 FTE) and in addition accountability for activities executed by partners including CBAi or contracted services.

This role is specifically responsible for the execution of TM and ECDD investigations relating to money laundering, terrorism financing. fraud, child exploitation, tax evasion, human trafficking and other financial related crime concerns. This team is also responsible for submission of Suspicious Matter Reports (SMRs) to AUSTRAC in accordance with the AML/CTF Act 2006 and the role holder is the primary AUSTRAC contact point for SMR matters.

**What your Role Will involve**:

- Financial crime management: Application of commercial acumen to financial crime obligations to assist in the identification of relevant financial crime risks and mitigating controls to the Group's businesses.
- Strategy: Embed and execute a financial year strategy with all direct reports to help deliver and meet the Groups Key Performance Indicators. Drive a strong culture and provide direction to ensure the strategic objectives are met. Ensure quarterly scorecard is in place to align local delivery of outcomes aligns to COO and FCS objectives.
- People Leadership: Leadership in organising, developing and maintaining Financial Crime Operational teams and developing a dynamic group of leaders who are responsible for scaled operations teams. Establishing an exceptional culture that aligns to the Group values of Care, Courage and Commitment and driving team engagement across multiple sites. Ensure appropriate training is designed and delivered for your function and your teams have the necessary capability and engaged in achieving the functions priorities.
- Process leadership: develop a detailed understanding of the various processes through review of Standard Operating Procedures and walkthroughs. Escalate deficiencies and risks in the Group's Financial Crime program and, where appropriate, develop and implement plans to mitigate the identified deficiencies and risks. Lead and implement a strong culture of quality, productivity and continuous improvement and consistently look for new opportunities to further optimise and streamline existing processes. Champion operational excellence and productivity disciplines to ensure the best balance between service, quality and cost to serve across all teams and sites.
- Productivity: Drive a high level of accuracy and attention to detail in creating, maintaining, and following prescribed processes and doing them at pace to deliver on the appropriate risk and customer outcomes whilst ensuring quality standards are met or exceeded.
- Customer Focus: trust and reputation is a key driver for NPS for all customers and protecting our customers and community from financial crime is the foundation for the Group's NPS +30 objective. Improving customer experience through reduced touchpoints with our investigation processes to create as seamless as possible end-to-end financial crime will be a key focus.
- Risk Management: Develop and maintain strong relationships with internal and external stakeholders particularly the Group's Financial Crime Compliance community including Line 1 risk and business stakeholders as well as Line 2 Operational Risk and Compliance and Line 3 Audit colleagues.
- Forge strong relationships with RBS and Bankwest business stakeholders through provision of value added insights across all processes owned by FCO that are relevant to the RBS / BW business.

You will lead a team of senior managers and report to the General Manager of Financial Crime Operations.

**What will you need to succeed in this role**
- Experience managing scaled operations teams would be useful
- Experience in second line of defense (FCC) would be beneficial
- Familiarity with project and / or change management communication
- Understanding of retail banking products
- Managing teams effectively to prioritise business out