Help Desk Support

1 day ago

Melbourne, Australia Conquest Personnel Pty Ltd Full time

**An exciting temporary full-time Help Desk role with opportunity to turn into long term permanent position**

**The Company**

Family-owned business, who are very successful in their field of technology (Payment Solutions Provider). They are a wonderful growing business who are supportive and provide a great culture.

**The Role**

Join a fast-paced & dynamic Help Desk support team, with the following duties:

- Handle inbound and outbound calls in a professional manner
- Be able to resolve issues over the phone
- Accurately record client technical information and faults and raise any activities where required
- Be able to follow up and close cases
- Develop good relationships with merchants to instil confidence
- Participate in product training and share knowledge throughout the team
- Liaise with technical team

**Skills and Experience**
- Customer service background - Do you love talking to people?
- You like working with technology
- Have the technical aptitude to problem solve
- Knowledge of computer management systems
- Great computer skills

**2-weeks training & support will be provided upon starting in the role to put YOU in a position to succeed**

**If you believe you fit the criteria, please APPLY below or feel free to call Jess (0423 273 367) or Monique (0450 310 465) to discuss further.

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