Compliance, Help Desk, and Reporting Manager

Compliance, Help Desk & Reporting Manager  Djilang (Geelong)

Location: Djilang (Geelong), VIC
Company: BGIS, National Landmark Public Precinct
Employment Type: Full-Time, Permanent, On-Site
Salary: $80-90,000 plus superannuation

Be part of something truly special - a brand-new landmark precinct unlike anywhere else.

We acknowledge the Wadawurrung people, Traditional Custodians of the land on which the landmark Djilang waterfront venue stands. We pay our respects to Elders past, present, and emerging, and recognise their continuing connection to land, waters, and community.

About BGIS

BGIS is a global leader in integrated facilities management, delivering sustainable and innovative solutions across diverse industries. We pride ourselves on fostering inclusion, collaboration, and operational excellence across every partnership.

Purpose of the Role

We are seeking a Compliance, Help Desk & Reporting Manager to support the operations of a high-profile new public venue on the waterfront of Djilang.

This role is perfect for someone who enjoys bringing structure and clarity to new systems, with strong data and reporting capability, and the confidence to manage compliance frameworks, contractor coordination, and help desk performance.

You'll play a key role in building templates, processes, and reporting tools from the ground up, ensuring accuracy, accountability, and continuous improvement across the contract.

Key Responsibilities

• Oversee and enhance reporting processes including monthly, quarterly, and annual performance reports.
• Monitor and analyse contract KPIs, compliance data, and contractor documentation.
• Manage and continuously improve the Help Desk function to ensure responsive service delivery.
• Ensure compliance with all legislative, safety, and BGIS quality management systems.
• Administer and maintain the CMMS, ensuring asset data accuracy and integrity.
• Support budgeting, purchasing, and subcontractor administration requirements.
• Coach and coordinate a small on-site team, promoting collaboration and accountability.
• Build strong working relationships with client representatives, suppliers, and internal teams.

About You 

You are organised, thoughtful, and confident with data, systems, and stakeholder communication. You enjoy creating order, guiding others, and continuously refining how things work.

Essential:

• Demonstrated experience in reporting, compliance, or contract administration within facilities or property services.
• Experience supervising or coordinating a small team or help desk environment.
• Strong analytical and organisational skills with the ability to meet deadlines.
• Confidence using CMMS and MS Office (particularly Excel and PowerPoint).
• Excellent written and verbal communication skills.
• A proactive, solutions-focused mindset with the ability to self-teach and innovate.

Desirable:

• Formal qualifications in Property, Business, or Commerce.
• Prior experience in public, cultural, or large community facility environments.

Why Join BGIS?

At BGIS, we're committed to creating meaningful opportunities for Aboriginal and Torres Strait Islander peoples, women, and local communities.

Key Benefits Include:
Endorsed by Work180 as an employer of choice for women
Winner of Inspiring Workplaces Award 2025
Commitment to reconciliation and cultural inclusion
Be part of a high-profile new site in Djilang with work that truly makes an impact in your community
Close proximity to Djilang (Geelong) Train Station & Public Transport
AFR Best Places to Work 2024 & 2025

How to Apply

If you're ready to play a key role in shaping a new and meaningful site from day one, we'd love to hear from you

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.

Apply Now

Join BGIS and be part of something extraordinary - a place where people, culture, and purpose come together on Country.

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