Customer Experience Associate

3 days ago

Melbourne, Australia ABN Group Full time

493738
- Melbourne
- Administration/Support Service
- Customer Service/Call Centre
- Full-time (Permanent)

**What's on offer?**

With a daily focus on customer communication and administrative support, you will thrive in a fast-paced environment. You’ll be driven by our Core Values for Customer Service Excellence:

- We care for our customers as we would for family and friends.
- We listen with patience and empathy, putting ourselves in our customers’ shoes.
- We deliver what we promise.
- We communicate accurate information in a timely and positive manner.
- We use good judgement and initiative to always do the right thing.

You'll benefit from:

- Peer collaboration.
- Ongoing training and development
- Workflow management

**What can you bring?**

Clear, effective communication is key to meeting customer and business needs in this role.

You will also bring:

- A passion for customer service, with strong listening and communication skills.
- Problem-solving skills to handle objections and negotiate effectively.
- A proactive attitude, driven to meet KPIs and contribute to team goals.
- Attention to detail, ensuring customer notes and documentation are accurate and up-to-date.
- The ability to work collaboratively with colleagues and other stakeholders
- Excellent organisational and time management skills

Experience in customer service, particularly in the residential building industry or contact centre, is highly desirable but not essential.

**Who are we?**

ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre.

**Why work with us?**
- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

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