Customer Experience Associate

3 weeks ago

Melbourne, Victoria, Australia ABN Group Full time

What's on offer? As a Customer Experience Associates you will be responsible for admin and customer support to ensure we provide an awesome customer journey in the prebuild phase of homes. You will make frequent outbound calls that support our customer service delivery, taking a proactive approach to customer contact. You will be provided with training, development and an opportunity to own your career from a Customer Experience Associate to Coordinator and beyond The role involves: * Customer enquiries (emails and phone), handled in a timely manner * Proactive calls to customers * Updating and logging customer file notes * Liaising with internal and external stakeholders to drive continuous improvement * Support for the Customer Experience Coordinators with admin What can you bring? * Passion and enthusiasm about working in the building industry * The ability to deliver an awesome customer experience * An understanding of objection handling and negotiation * Proactively build collaborative relationships * Relentless when faced with challenges * Excellent listening skills * An eye for detail when producing documentation * Sense of humour that lifts your team members Who are we? ABN Group is Australia's leading construction, property and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria you may better know us as Boutique Homes and Homebuyers Centre. Why work with us? * Reward and recognition programs that celebrate you * Health and wellbeing plans that look after you, including an Employee Assistance Program * A culture of belonging where you get to be you * You get to take your career anywhere you dare to dream – you own it * Hybrid work arrangements available to support you in work and life * Volunteer opportunities with amazing charity partners * An accessible and supportive leadership team with clear vision and purpose * A values platform that underpins who we are and how we operate ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work. You must have the right to live and work in Australia to apply for this job.

About the company

ABN Group is Australia's leading construction, property and finance company, operating more than 20 businesses including new home design and construction, commercial property development, property financial planning, mortgage broking, land development,...

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