Product Manager, Payment Disputes

**Company Description** Our client’s success is our success. And you make it happen**
Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP and open banking.

We are an ASX listed company (ASX:CCL) and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.
**Job Description** About the Role**:

- Assist in defining the strategy for the future direction of disputes management within Cuscal
- Design propositions that will continue to add value and relevance to Cuscal and our clients.
- Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services.
- Work closely with Product Owners to ensure the vision of the products and services are achieved.
- Craft and maintain documents and other artefacts associated with Shared Services products and services that ensures they are clear and digestible as they will be a resource used by both internally across other domains and with our clients.
- Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels.
- Manage the integration of new product development or product change into existing processes.
- Evaluate product competitiveness to enhance business impact and product profitability.
- Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.
- Understand the relationship between Shared Services, our clients and the other product domains and where Shared Services becomes involved.
- Monitor projects to provide recommendations and solutions in line with product roadmaps.
- Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.
- Stay up to date on industry trends and new developments in payments technology to help improve payment processing efficiency.

**About You**:

- Experience in the Australian payments landscape, specifically, the management of disputes processing.
- At least 3 years’ demonstrated experience in product management including demonstrated experience in development and execution of product management tactics.
- A desire to walk in the shoes of our clients as you identify areas to add value and drive these to conclusion.

**Join us at the forefront of payments**

**Why Cuscal?**
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

**Next Step**

**Additional Information** What’s it like to work here?**

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.

**How do you Apply?**
Start here. Just click on the **APPLY** button.