Associate Director, Operations

**Description**:
We are seeking a highly motivated, commercially astute, and dynamic leader to spearhead our business development efforts throughout Australia and the wider APAC market. This role is pivotal across the full project lifecycle — from identifying new opportunities and leading bid development, through to strategic planning and overseeing operational execution. Your contribution will be critical in advancing our ambition to be the leading consultancy in global event delivery.

The Associate Director will lead on new business opportunities, manage, and deliver projects for Trivandi’s Operations & Delivery business unit across Australia and the broader APAC region.

This role has a dual focus: driving business development and ensuring exceptional client service delivery. Working closely with the Regional Director for Australia and APAC, and in collaboration with our UAE-based Director, the Associate Director will be instrumental in growing Trivandi’s footprint in the region across these areas;
- **Business Development**: Deliver on business development targets including preparing related strategy plans. Build a network of contacts and connections to grow business in the APAC region. Come forward with ideas for business development initiatives based upon own network and industry knowledge.
- **Build and maintain CRM system.**For management of business leads and client relationships.
- **Project Delivery & Client Service**: Maintain excellent client relations and the highest client service and - using real world knowledge and experience from the delivery of major events and projects to produce world class deliverables on all live projects.
- **MarComs**: Understand and support Trivandi’s marketing strategies and plans. attend industry conferences. Maintain client and stakeholder communications.

To come on this journey with us, you will have a great sense of humour, be incredibly resourceful and creative, and relish a challenge.

**Key Responsibilities**:
You will be responsible for:

- Developing new business with a particular focus on Australia;
- Growing our presence in the APAC region;
- Overseeing high quality bid preparations & submission;
- Nurturing relationships with existing clients;
- Identifying and activating Trivandi’s service offering in new sectors (e.g. Overlay)

The position will be based in Brisbane, but you will occasionally be required to travel to other project locations and clients. We do operate a hybrid working model with a requirement for staff to be in the Brisbane office at least 3 days per week.

You need to be bursting with energy and enthusiasm to bring venues and events delivery knowledge to the APAC Region and make each event better than the one before.

**Business Development and Proposal / Bid Management (50%)**
- Develop and implement a strategic business development plan to identify and pursue new business opportunities.
- Build and maintain strong relationships with prospective clients, partners, and industry stakeholders. Leverage own network of contacts to create potential new opportunities.
- Represent the company at industry events, conferences, and networking functions to promote our services and build a robust pipeline of opportunities
- Own the proposal management process for assigned proposals, leading on the completion of expression of interest submissions, preparing responses to RFPs and client requests, ensuring high quality documentation and reporting.
- Tailor client bids and proposals according to the brief, including detailed budget forecasting for short, medium and long-term projects across APAC and globally.
- Draw on experience of events to produce copy for proposals including methodology sections and provide a clear explanation as to Trivandi’s proposition and value add.
- Participate in the bid decision making process, ensuring decisions are made in support of our strategic objectives.
- Contribute to the development of a central resource library to support our bid management process including case studies, capability statements etc.
- Contribute to the development of Trivandi’s pipeline of future event projects including inputting to business development strategy.
- Daily updates and monitoring of CRM software to track bids and client leads.
- Work closely with other team members on bid and proposal documentation
- Understand Trivandi’s marketing strategies to ensure alignment with Trivandi’s brand.

**Project Management and Event Delivery (50%)**
- Lead on assigned projects, ensuring an exceptional and consistent end-to-end service delivery to clients across public and private sector throughout the region.
- Experience with Overlay and Infrastructure including a strong grasp of commercial elements of events overlay from advisory through to execution.
- Identifying gaps / challenges from clients relating to Venue / Event Overlay and ability to sell Trivandi’s services including Design, PMO and Infrastructure delivery
- Client and account mana