Converged Network Technician Ffs

**Key responsibilities**:

- Provide high level technical knowledge advice and skills in both the analysis of converged network systems and the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.
- Lead 2nd level support resolution, advising on direction and instigating alternative courses of action when deemed appropriate.
- Document and maintain the converged network infrastructure within the Digital Partnership Team encompassing touch points across all connected systems including unified communications infrastructure.
- Monitor and prepare appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
- Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.
- Collaborate with eHealth staff and vendors to diagnose and resolve complex problems, guide prioritisation and ensure issues are fully engaged through to resolution within Queensland Health including the further advancement of networks and unified communications across the HHS.
- Drive continuous improvement by evaluation of current capability against available technology and develop service improvement proposals and projects for management to act upon thereby leveraging efficiencies to meet emerging business needs, whilst training staff in understanding new and emerging technology.
- Provide operational support (on-site and remote) to Queensland Health sites as required.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
- Establish and maintain highly effective working relationships with other staff within eHealth Queensland, other government agencies and external organisations, to ensure the alignment and integration of operational services, processes and service levels across the organisation.

Are you right for this role?To be successful in this role you will need to demonstrate following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:

- Provide advanced technical expertise in converged networks to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation
- Demonstrated skills in the analysis and problem solving of converged network issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes. (SFIA: TECH Level 5, EMRG Level 4, NTPL Level 5 )
- Demonstrated ability to lead a team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities. (NHS: Drive for Results, SFIA: ITMG Level 5)
- Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise and influence others on behalf of the unit, working collaboratively with people to reach a desirable outcome. (NHS: Effective and strategic influencing)
- Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management. (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, Test Level 3).

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development