Customer Partner

2 weeks ago

Kwinana Town Centre, Australia Chorus Full time

**About Chorus**

Chorus is a WA-based organisation with close to 1000 staff and volunteers who support seniors, people on the mental health recovery journey, and those living with a disability. Our purpose is to enable people to live the life they choose at home and in the community. We have designed a structure that focuses less on management and hierarchy and more on the things that matter - relationships, customers, and communities Our network of small local teams enables Chorus people to be more connected to each other and feel a sense of belonging.

**About the role**

Customer Partners are motivated by enabling Chorus customers to thrive in their homes and in the community. They want to exercise personal leadership and welcome the opportunity to work with the local lead to create healthy team environment and to support their local become a thriving small business - making a difference in the community.

If that sounds like you, we have a full time position available at the Kwinana local.

**What’s the work of a Customer Partner**

The work of a Customer Partner is dynamic and changing and includes spending around a third of your week working in direct service delivery. You will support Chorus customers and the support worker community at every stage of their customer journey, including:

- Assessing referrals and onboarding customers that are the best fit for Chorus and the services we provide
- Maintaining relationships with key referral stakeholders
- Collaborating with local colleagues to ensure all the local’s work is planned and scheduled, making the best use of available skills
- Ensuring that customer data and records are accurate and facilitating customer reviews on a regular basis
- Managing all customer communication channels into and out of the local

**What’s skills and attributes will I need?**

As a Chorus customer Partner, you will role model our key signature behaviours which are Accountable, Aspirational, Customer Focussed, Relational and Kind.

Skills and experience in the in-home and community-based care sector will be an advantage but more importantly will be your willingness to learn and contribute to Chorus’ commitment to bringing a fresh approach to how community services are offered.

You will bring great interpersonal and organisational skills, a willingness to learn with a particular focus on learning new digital skills and supporting our customers engage with new digital tools.

**What we offer**
- Hourly payrate between $33.51 - $36.61
- A great team environment with an opportunity to make a real difference in your local
- Access to Sonder our 24/7 mental health and wellbeing support partner
- Salary packaging options of up to $15,900 a year tax-free which increases your take home pay. Plus, an additional tax-free amount of $2,650 for Meals and Entertainment

**Interested in working with us?**

Chorus isan equal opportunity employer. Applicants from a variety of cultural and linguistic origins, as well as Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities, are encouraged to apply.

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