Customer Care Consultant

1 week ago

Kwinana, Western Australia Blackwoods Full time
Overview

Blackwoods Kwinana Beach, Western Australia, Australia

Full-time Customer Care Consultant position in Kwinana WA. You will be part of a friendly team and contribute to delivering outstanding customer service in a supportive, growth‑oriented environment.

Working hours: Monday to Friday, 7:30am – 4:00pm.

What You'll Be Doing
  • Responding to customer inquiries via phone and email with professionalism and care
  • Completing administrative tasks to support customer care operations
  • Striving for first-contact resolution and meeting service level targets
  • Contributing to a collaborative, customer-focused team culture

We offer a comprehensive training program to set you up for success from day one. No experience in our industry? No problem – we'll train you

What You\'ll Bring
  • Previous experience in customer service or support
  • A customer-first mindset and strong interpersonal skills
  • Confidence using Microsoft Office and other computer applications
  • Excellent written and verbal communication
  • Ability to work independently and as part of a team
  • A proactive, solution-oriented attitude and a willingness to learn
  • Bonus: Experience in industrial supply or trade environments
Why You\'ll Love Working With Us
  • Permanent salary, incentives, and a generous Team Member Discount Card for Kmart, Bunnings, Officeworks & Target
  • Ongoing learning and development opportunities
  • Monday to Friday schedule — enjoy your weekends
  • Refer a Friend Program — earn up to $2,000 per referral
  • Option to purchase up to 4 weeks of additional annual leave
  • Team events and celebrations
  • Additional discounts from over 300 corporate partners
  • Generous Wesfarmers annual share plans
  • Attractive parental leave policy
  • Free onsite parking and more
Next Steps

If you meet most of the criteria and would like to be considered for this opportunity, please submit your application today. We will be contacting suitable candidates in the next two weeks, so apply promptly to avoid missing out.

As part of our recruitment process and commitment to safety, background checks may be required (including a pre-employment medical assessment involving drug and alcohol testing).

Blackwoods promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Our Story

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses with over 300,000 products from world‑class brands. With a national footprint of over 50 branches and 6 Distribution Centres, we are part of the Wesfarmers group, which offers opportunities to make a difference.


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