Customer Care Consultant
9 hours ago
**The Opportunity**:
Join our dynamic team as a **Customer Care Consultant**, where you'll play a key role in delivering exceptional support to our valued customers. In this role, you'll handle inquiries with care and efficiency, proactively resolving issues to ensure a high level of customer satisfaction.
This is a** Full-time position** based onsite at our Blackwoods **Kwinana Branch**.
**What You'll Be Doing**:
- Complete administrative tasks related to customer care operations
- Aim for first-contact resolution and meet service level targets
- Contribute to a collaborative and customer-focused team environment
**What You'll Bring**
- Previous experience in a customer service or support role
- Excellent written and verbal communication skills
- Ability to work independently and as part of a small team
- A proactive, solution-oriented mindset
**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Discount membership card for Kmart, Bunnings, Officeworks & OnePass
- Successful Refer-A-Friend program - earn up to $2,000 per referral
- Collaborative and supportive work environment with opportunities for professional growth
- Further Wesfarmers discounted offers from over 300 corporate partners
- A range of diversity and well-being initiatives
- Onsite parking and more
**NEXT STEPS**
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
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