Medical Assistance Coordinator

3 days ago

Pyrmont, Australia Kennedy Reid Full time

Based in Pyrmont, Mon-Fri, 8:30am - 5pm with WFH Flex after probation
- Working for a company in growth mode - plenty of progression opportunities
- Vibrant company culture, with an organisation who offer training and development

**The Company**:
Our client is an established and well-rounded multinational Travel Insurance provider, looking for a medical professional to join their expanding team.

**The Benefits**
- Opportunity for someone currently working in the medical field to join an organisation who value work life balance
- Regular working hours with the option for work from home flexibility following probation period
- Stunning office location on the water at Pyrmont
- Supportive and development focussed organisation who are committed to progression for their employees
- Join an international organisation who are growing, in an industry that is going through exciting changes
- Take the step into insurance, no prior insurance experience required
- Opportunity for an overseas medical professionals to use their qualifications/education in Australia

**The Role**:
Working alongside the claims and operations team you will be assisting the company's overseas customers who are experiencing medical issues:

- Liaising with customers and medical providers to understand medical condition and if the customer is covered under their travel insurance policy
- Understanding medical terminology and determining policy coverage
- Communicating with overseas medical professionals and the company's inhouse doctors to evaluate medical assistance requirements and to provide them with further information and clarity around medical terminology
- Working hand-in-hand with the inhouse claims and customer service team to assist the customer
- Coordinate and manage the ongoing care of overseas customers
- Provide ad-hoc training and expertise to the team

**About You**:

- Prior medical experience, including but not limited to nursing, medical secretary or medical receptionist (from overseas or Australia)
- A strong understanding of medical terminology
- Prior experience in insurance is preferred but not necessary
- Strong team work and ability to coordinate
- Strong verbal and written communications skills

**How to Apply

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