Case Manager Level 1

**CASE MANAGER - PERSONAL INJURY - KINGSTON, ACT**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**What if you could put the customer at the heart of everything you do?**

As a Case Manager in our Workers Compensation team, you will be directly improving our customer's lives and well-being. You’ll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.

As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

**About the role**
- Determining liability and managing a portfolio of Workers Compensation claims
- Working with the injured worker & their employer in arranging a sustainable recovery & return to work outcome will be your main aim
- Supporting customers step-by-step through our Case Management and Injury Management programs
- Welcoming and helpful written and verbal customer communication
- Nurturing excellent customer relationships and creating positive experiences

**About you**
- A desire to make a difference in the life of your customers and guide them through their recovery journey
- The drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case Manager
- A demonstrated ability to understand the importance of early intervention and individualised claims management
- An empathetic style and customer focused approach
- The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
- Solid problem solving and relationship building abilities
- Excellent time management skills and the ability to adapt when changes occur

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Kingston, ACT, AU, 2604

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 72211

**Position Cluster**: