Claims Service Consultant Level 1

**MOTOR CLAIMS SERVICE CONSULTANT - CUSTOMER & OPERATIONS - MULTIPLE LOCATIONS**
- Multiple positions available.
- 4-6 weeks of remote training.
- Hybrid working environment.
- Ability to work a rotating roster between the hours of 8am-6.30pm (**local time based on your location**)
- Ability to work a training roster from 9am-5.30pm (**AEST** time)
- **Commencement date of 24 February 2025**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**About the role**
- Managing a national based portfolio of motor claims and handling a high volume of inbound/outbound calls.
- Providing excellent customer service to our customers in a timely manner.
- Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
- Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues.

**About you**
- High level of Customer service experience, ideally within a claim’s environment.
- Insurance knowledge/background would be highly desirable.
- Ability to multi-task and work in a fast-paced environment.
- Excellent communication skills (both written and verbal)

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Entry Level

**Location**:

- Kingston, ACT, AU, 2604

Sydney, NSW, AU, 2000

Melbourne, VIC, AU, 3000

Adelaide, SA, AU, 5000

Darwin, NT, AU, 820

Hobart, TAS, AU, 7000

Brisbane, QLD, AU, 4000

Perth, WA, AU, 6000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 62195

**Position Cluster**:

- Non-Executive