Collections Specialist

2 weeks ago

Sydney, Australia TenacityCX Full time

Full time Permanent position $70k - $80k plus super + incentives
- Sydney CBD location + flexible hybrid WFH arrangements
- Genuine career development and progression opportunities

Tenacity CX have proudly partnered with a leading non banking lender, who are seeking passionate, customer focussed collections experts to come join there high performing team in Sydney CBD

As a Collections Specialist, you will manage a portfolio of clients. Liaising with them over the phone in a collaborative and strategic outlook regarding their outstanding payments in order to reduce overall business debts.

You will be responsible for building rapport and actively listening to your customer in order to identify their needs and tailor the best solution for them. Utilise your natural people skills, empathy and negotiation skills and enjoy being rewarded and recognised in this supportive and collaborative team environment

**To be successful in this role, you will need**:

- Demonstrated experience working in a Collections role
- Strong problem solving and negotiation skills
- Ability to empathise and understand customer needs
- Strong rapport building and interpersonal skills
- Excellent communication skills and active listening
- A drive to succeed and a motivation to work towards KPIs and targets
- Ability to follow company policies and processes

**What’s in it for you?**
- $70k-80k + super + incentives
- Full time permanent position
- Genuine career development opportunities - working with a leadership team who truly value their team and work with you to ensure you are consistently uncovering areas of opportunity to develop
- Flexible working arrangements - hybrid work from home and in the office based in the heart of Sydney’s CBD
- Monday to Friday, no weekends
- Supportive and collaborative team

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