Operations Supervisor

**What you’ll be working on**
Drive operational excellence - manage and control aspects of the gateway operation whilst developing and influencing positive team outcomes

You will be responsible for handling all TNT/FedEx products with a major focus on international freight. Your focus will be to drive operational excellence by managing and controlling aspects of the gateway operation whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are important.
- Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity.
- Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
- Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
- Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
- Ensure continuous improvement and share best practises implementation
- Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost
- Explore opportunities to improve service level in the most cost-efficient way
- Ensure all resources are focused to achieve high quality service performance
- Ensure staff are trained identifying training needs and implementing programmes and people development strategies
- Rotating 7-day roster including weekends and AM / PM shifts

Post Code: Matraville 2036

**What you will bring to the team**:

- Previous experience in a similar role
- Knowledge of optimisation processes
- Knowledge of the business levers, processes, structures and finance
- Good knowledge of Operations processes and related technology
- Proven track record of continuous improvement
- Ability to realise concepts in a can-do mentality
- Understands communication requirements in a multi-cultural environment
- Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
- Proven people management experience, preferably gained from Operations role

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Safety above all culture - uniform provided, including safety shoes
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on computers, electronics, health insurance, travel packages, and much more

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx - 700,000 people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**Equal opportunities**

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and