Administration Support Officer Trainee

NextGen Jobs has a highly regarded Business Administration Traineeship available at The Orange Door. Are you an empathetic and motivated individual who is passionate about supporting vulnerable communities? Alongside making a difference in the community, you will earn a **Certificate III in Business Administration over 12 months**

**Position Overview**

The Orange Door provides help for people experiencing family violence, or who need assistance with the care and wellbeing of children and young people. The Administration Support Officer Trainee is a position in each Orange Door location (Support and Safety Hub). The position will be supporting the day-to-day administration for the Hubs. The position has tasks that support service access and the Hub workforce, as well as providing a point of contact for key stakeholders from a diverse range of community service organisations, government, private and public sectors.

**Are you**
- A team player who shows initiative and a willingness to support team members?
- A person who enjoys a challenge, is flexible and organised?
- Solutions-focused in a service delivery environment?

**Key accountabilities**
- Under general direction, provide assistance with administrative processes and information systems such as the Client Records Management database, fleet administration, room bookings and logístical planning
- Keep accurate reports and records of financial information and assets management and perform financial administration duties under approval
- Assist with administrative processes in relation to stakeholder correspondence with FSV, DHHS and CSO staff and stakeholders, and be able to answer queries, provide timely advice and undertake general follow up action as required
- Provide support and assistance in the presentation of meetings and training, including coordinating papers and agendas, organising venues, catering, and making travel and accommodation arrangements.
- Contribute as an effective Hubs team member and assist in the provision of quality, timely and effective customer service to clients of the Hub, including the ability to competently and sensitively communicate with people exhibiting challenging behaviours
- Operate under relevant privacy legislation (including the Privacy and Data Protection Act 2014) to effectively and securely handle sensitive information
- Be aware of how the actions of this role impact upon service users and the ability of the broader Hub workforce to deliver effective support and services
- Suggest system and process improvements and work in collaboration to implement the agreed solutions
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the Victorian Government’s records, information security and privacy policies and requirements
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and Family Safety Victoria’s occupational health and safety (OHS) policies and procedures.

**Knowledge and skills**
- **Organisation**: regularly plans and tracks progress on work tasks; takes an organised, methodical approach to work
- **Empathy and reflectiveness**: can quickly establish a natural rapport with a range of people; understands the experiences, feelings, and viewpoints of others; is aware of own strengths and limitations, and of the impact that their conduct has on others
- **Teamwork**: collaborates and shares information; shows consideration, concern and respect; accommodates and works well with the different working styles of others

**Mandatory**
- A current Working with Children Check (WWCC) card. This can be obtained prior to commencement.

**About us**

NextGen Jobs enables the careers of the future, today. We offer tailored, innovative apprenticeship and traineeship programs that are designed to rapidly build practical skills and future-proof organisations.

We source highly capable talent for organisations and we do this through our deeply established roots in community. Through our specialised, industry-leading mentoring - we guide and develop individuals over the duration of their employment and training program. Our proven model supports workforce strategy, ensures higher retention and enables longer-term successful career outcomes.

NextGen Jobs values and recognises diversity in the workplace. We are an equal opportunity employer and actively support applicants from a diverse range of backgrounds to apply. We offer safe and inclusive working environments where you can learn, grow and achieve your career objectives.

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Dandenong, VIC 3175: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person