Case Manager

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**

Are you an experienced Case Manager looking to broaden your skillset or take the next step in your career? As our team to continues to grow, we are looking for experienced & Senior Case Managers to join us on our exciting journey.

This is a career defining role, which includes an innovative service model that is truly unique to the market and our service offerings to injured workers and clients alike. We want YOU to bring your authentic self, and be a part of it all

This role will be a hybrid position (2 days a week in office) in our Sydney or Parramatta offices close to public transport. Be part of our growth journey as we embed a positive and collaborative culture and continue to expand our team.

**How you'll make an impact**
**What you’ll be doing**:

- Advising and providing case management support across a range of rehabilitation cases (between 50-65) at various stages of their return to work journey;
- Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties;
- Supporting the physical and psychological needs of our injured workers through the provision of services within our additional mental health, technical and rehabilitation support hubs;
- Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle;
- Coaching and mentoring case managers and collaborating with our additional Mental Health, Recovery and RTW, and Technical support hubs.

**About you**
**We’re interested in hearing from people who possess**:
A strong background as a claims management professional who strive to provide consistent claims excellence and service excellence whilst working in dynamic, fast paced environment’s.
- You’ll have previous experience in case management within a Workers Compensation setting.
- A customer focused approach with the ability to build trust and rapport and can demonstrate a true passion to help people.
- A team player who enjoys collaboration with the ability to coach and mentor others.
- Exceptional time management and organisational skills;
- Highly developed communication skills, with the ability to engage at all levels of organisation;
- Tertiary qualifications or experience in Allied Health or qualifications in injury rehabilitation would be highly regarded, but not mandatory

**What can we offer you?**
- Attractive and competitive remuneration package
- Hybrid working, flexible hours and a 9-day fortnight are all options available to our employees along with reward and recognition events.
- A collaborative working environment demonstrating a friendly, flexible and supportive culture which is built around great team support and rewarding opportunities;
- Opportunities for ongoing education and development with a structured career development pathway.
- Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery.

**About us**:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co which has 44,000+ employees worldwide.

**To apply**:
If this sounds like an opportunity you would be interested in, we would love to hear from you.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council

Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support f