Customer Service Officer

2 days ago

Carnegie, Australia Chemwatch Full time

**Job Summary**

Chemwatch, an international leader in Web-based Chemicals Management Systems, seeks an energetic Customer Service applicant with outgoing personality and pleasant disposition. You will join a team of committed individuals who enjoy their time together both during and after normal work hours. Chemwatch maintains offices or representation in 20 countries but remains proudly Australian. It is headquartered in the south-east suburbs of Victoria.

**Required Experience, Skills and Qualifications**
- Customer service-focused background with a minimum of 2 years of experience in Business to Business
- Although a background in a chemical, or OHS- related discipline is desirable it is not essential.
- Recent graduates and/or job seekers with sales/customer service experience are welcome.
- Hands on experience with cloud based CRM (salesforce, Zoho or equivalent) would be desired.
- Excellent oral and written communication skills
- High attention to detail whilst under tight deadlines
- Analytical and problem-solving skills with multitasking ability
- On the job training is provided. Our team is encouraged to undertake training in areas not necessarily related to this job description.
- Good computer skills are essential.

**Duties**
- Providing Customer Service support to Local & Global clientele
- Maintaining frequent contact with clients and as a result building trusting relationships
- Ensuring annual client retention as a result of trusting relationships
- Attending client meetings both face to face & online
- Travelling locally, interstate and internationally to meet with clients
- Responding to and addressing client complaints
- Tracking and achieving departmental and personal KPI objectives
- Interact with internal departments to address client queries
- Identifying clients for subscription upgrades

**Job Type and Category**
- The position is office based with some flexibility.
- The package to be negotiated will depend on experience, and demonstrable skills

**Salary**: $45,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Fixed shift
- Monday to Friday
- No weekends

**Education**:

- Certificate I - IV (required)

**Experience**:

- B2B Customer Service: 2 years (preferred)
- customer service: 2 years (preferred)

**Language**:

- English (required)

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