Customer Support Agent

2 days ago

Carnegie, Australia Detector Inspector Full time

**Receive a base salary of $50K + super & benefits**:

- **Join a fun and energetic team that values supporting each other**:

- **Be continuously developed to further your skills and progress**

At **Detector Inspector** we're passionate about making homes safer.

We do this by providing testing and maintenance services to the real estate industry for smoke alarms, gas, electrical, corded blinds, and water efficiency in rental properties. We love a challenge, strive to learn, and seek opportunities. We conduct over 500,000+ services per year nationally with a mission to make every home safer.

Due to continued growth, we now have opportunities available for **Customer Service Agents** to join our supportive and innovative business.

**Why you'll want to join us**

Our culture is everything to us. **Detector Inspector (DI)** has been built on the values of safety, customer-centricity, our people making a difference and creating opportunities for all. As a **Customer Service Agent** with **DI,** you will receive a **base salary of** **$50,000 + super, a laptop to ensure you are set up to work from home and the office, **plus other exciting benefits such as:

- Work-life balance - work Monday to Friday from 9 am - 5:30 pm
- Ongoing development - be continuously upskilled and trained to be your best
- Salary reviews - a salary increase at 12 months between $7K - $10K
- DI Discounts - enjoy the perks of exclusive benefits and discounts available to DI
- Have fun - we love to host events and social functions to celebrate our success
- Be supported - receive access to our Employee Assistance Program (EAP)
- Opportunities for all - we promote from within and love to see our team grow

**What you’ll be doing**
- Answering inbound calls and assisting with customer queries
- Use the Zendesk platform as a main form of communication and logging service tickets.
- Develop and maintain an extensive knowledge of DI's in-house CRM and client portal, and be able to coach clients to use these platforms.

**What we’re looking for**

We are looking for somebody with amazing people skills with an energetic personality to match. Someone highly motivated and able to learn new systems with ease will be most suited to this role, as a growing company our services and systems can change so adaptability is a must. Excellent written and verbal communication skills are crucial to be successful in the role.

**Salary**: $50,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Carnegie, VIC 3163: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

  • Customer Support Agent

    13 hours ago

    Carnegie, Australia Detector Inspector Full time

    **About Us** **At Detector Inspector, our purpose is safer homes—and we’re passionate about the work we do**. Since 2005, our founders have driven our mission to make homes safer for tenants and simplify compliance for property managers. Today, we deliver over 500,000 smoke alarm, gas, and electrical safety checks each year across Australia, supported...

  • Customer Support Agent

    2 weeks ago

    Carnegie VIC, Australia Detector Inspector Full time $50,000 - $70,000 per year

    About UsAt Detector Inspector, our purpose is safer homes—and we're passionate about the work we do. Since 2005, our founders have driven our mission to make homes safer for tenants and simplify compliance for property managers. Today, we deliver over 500,000 smoke alarm, gas, and electrical safety checks each year across Australia, supported by our 500+...

  • Customer Support Agent

    4 hours ago

    Carnegie VIC, Australia Detector Inspector Full time $40,000 - $60,000 per year

    Join our team & help make homes saferDetector Inspector started in 2005 when our two founders, Jason, and Jordan, recognised an opportunity to make a difference - we could help make homes safer for renters and make safety compliance easier for property managers.At DI we share a passion for helping others, take pride in our work and seek out opportunities to...

  • Entry Level Customer Support Agent

    2 weeks ago

    Carnegie, Victoria, Australia Detector Inspector Full time $45,000 - $60,000 per year

    Join our team & help make homes saferAbout UsAt Detector Inspector, our purpose is safer homes—and we're passionate about the work we do. Since 2005, our founders have driven our mission to make homes safer for tenants and simplify compliance for property managers. Today, we deliver over 500,000 smoke alarm, gas, and electrical safety checks each year...

  • Experienced Sales Agent

    6 hours ago

    Carnegie, Victoria, Australia Buxton Real Estate Group Full time $60,000 - $120,000 per year

    We're seeking a driven and professional Experienced Sales Agent to join our high-performing team. The ideal candidate will have a proven track record in residential sales, strong local market knowledge, and a genuine passion for delivering exceptional client results. You'll represent the Buxton brand with integrity, energy, and consistency while driving new...

  • Property Manager Trainee

    3 hours ago

    Carnegie, Victoria, Australia Ray White Carnegie Full time $40,000 - $60,000 per year

    Learn from the best, the right way and be rewarded with a successful career in Real Estate Fantastic opportunities exist at our Carnegie location.  Using the latest software and property management technology. You will receive great support from within our team and share in our mission of providing outstanding customer service and the best outcomes for...

  • Bookkeeper/ Trust Accountant for top performing Real Estate Office

    2 days ago

    Carnegie, Victoria, Australia Buxton Real Estate Group Full time $60,000 - $120,000 per year

    The Bookkeeper / Trust Accountant is responsible for maintaining accurate financial records across both general and trust accounts, ensuring full compliance with statutory regulations and internal audit standards. This role requires exceptional attention to detail, time management, and a strong understanding of real estate accounting procedures.Primary...

  • Technical Support Technician

    1 week ago

    Carnegie Pl, Blacktown NSW , Australia Temperzone Full time $80,000 - $120,000 per year

    Company Description Welcome to TemperzoneAs the recipient of the 2022 ARBS Product Excellence Award, we take pride in being Australasia's longest-serving air conditioning manufacturer. Our legacy of quality and dedication to eco-friendly initiatives shines through in our globally acclaimed products. At Temperzone, our culture and values define who we are,...

  • Customer Service Officer

    2 days ago

    Carnegie, Australia Chemwatch Full time

    **Job Summary** Chemwatch, an international leader in Web-based Chemicals Management Systems, seeks an energetic Customer Service applicant with outgoing personality and pleasant disposition. You will join a team of committed individuals who enjoy their time together both during and after normal work hours. Chemwatch maintains offices or representation in...

  • HVAC Technical Support Technician

    2 weeks ago

    Carnegie Pl, Blacktown NSW , Australia Temperzone Full time $60,000 - $90,000 per year

    Company Description Welcome to TemperzoneAs the recipient of the 2022 ARBS Product Excellence Award, we take pride in being Australasia's longest-serving air conditioning manufacturer. Our legacy of quality and dedication to eco-friendly initiatives shines through in our globally acclaimed products. At Temperzone, our culture and values define who we are,...