Customer Service Manager

2 weeks ago

Blacktown, Australia The Manitowoc Company Full time

Main responsibilities:

- Manage the parts business to maximise operational and financial goals in line with the company’s objectives
- To promote and sell the complete range of Manitowoc Crane Care products and services through direct and dealer routes to market
- Build strong end user relationships to facilitate Parts and Crane Care to crane rental companies
- Active participation with regional/global product managers on new product development and the requirements for the Australian markets
- Work closely with sales team for new opportunities regarding Part sales, Recommended Part Lis (RPL) sales, customer relations and work with the sales team to ensure that direct parts orders are fulfilled
- To be responsible for the all aspects of the Crane Care and Parts processes and to work within the discount structure as agreed with the Country Manager
- Other areas of responsibility as assigned

Requirement:

- Technical degree in Engineering or Sales & Marketing, or equivalent qualification
- Minimum 5 to 8 years working experience, preferably in managerial position
- In depth knowledge of the Australian crane industry
- Comprehensive knowledge of SAP from a logistics and monitoring perspective
- Comprehensive knowledge and experience in the operation of a capital equipment parts and logistics operation
- Ability to understand and communicate technical specifications within a supplier environment
- Develop a detailed understanding of company processes
- Highly developed communication skills across all sectors of the business environment, operators through to directors
- Contributes to a positive & friendly working environment Good negotiation skills (understand the market/competitors products and service)

The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.

**EOE / DISABLED / VETERAN

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