Enterprise Account Manager

Overview

What We’re Looking For: Are you an attentive Enterprise level Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Enterprise Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than just a job—it’s a journey of personal and professional growth. In this role, you will report directly to the Executive Director, APAC, gaining exposure to senior leadership and strategic initiatives across the region. You’ll thrive in an environment that nurtures your strengths, fosters mentorship, and champions inclusive leadership.

Join a collaborative team where experienced account managers and strong leaders are committed to your development. At Meltwater, you’ll be part of a diverse and dynamic community that values your unique contributions and empowers you to reach your full potential.

What You'll Do

- Lead the management, renewal, and growth initiatives within assigned accounts following the transition from the Enterprise Net New logo team.
- Collaborate closely with Renewals Representatives to ensure robust account retention and facilitate negotiation of pricing terms.
- Craft customized account plans and strategies to bolster customer retention and propel account expansion.
- Identify and capitalize on expansion opportunities within accounts, including upselling and cross-selling endeavors.
- Foster collaboration with the Customer Success team to stimulate engagement and utilization of our solutions.
- Cultivate and nurture strong relationships with key accounts, driving engagement and fostering satisfaction.
- Monitor customer usage patterns to inform renewal strategies and product expansion initiatives.
- Execute proactive sales tactics to mitigate competitive threats during renewal processes.

What You'll Bring

- A Bachelor's degree or higher is preferred for this role.
- A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector.
- Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth.
- Proven ability to formulate and execute effective account plans and strategies that align with customer objectives.
- Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts. A collaborative mindset to effectively engage with the Client Success and Renewals teams, ensuring mutual success.
- Exceptional communication skills to establish and nurture robust customer relationships.
- Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction.
- Excellent written and verbal communication skills in [Language] and English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.

What We Offer

- Enjoy flexible paid time off options for enhanced work-life balance.
- Gym & wellness allowance through our partnership with ClassPass.
- Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
- Car Lease Benefit partnered with Autopia, the perk of novated leasing, a tax-effective way to own and run a car.
- Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work

Sydney or Melbourne

Our Story

The sky is the limit at Meltwater.

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.

We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.

So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

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