IT Support Officer

3 days ago

Canberra, Australia HAYS Full time

EXCLUSIVE new IT Support Officer role in a Federal Government Department in an exciting, limited opportunity

**Your new company**

**Your new role**

Duties and responsibilities:

- Provide first and limited second level support to the Department.
- Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
- Contribute to problem rectification and fault reporting including logging, escalation and coordination with team members and other IT support areas using an ITSM tool.
- Install and configuration software and hardware
- Assist in the development and maintenance of standard operating processes and procedures
- Perform the installation and configuration of desktop hardware and other devices.
- Utilise and contribute to the support material such as standard operating procedures and knowledge base articles.
- Assist in the development and maintenance of material for the operation of the section.

Due to the nature of this position, you must currently hold or have the ability to obtain a Negative Vetting 1 Clearance.

**What you'll need to succeed**
- Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadlines whilst managing day to day requests.
- Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
- Experience and knowledge in a broad range of technical skills including; Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
- A strong client service focus, delivery of quality customer service, communication and negotiation skills, both verbal and written.
- Demonstrated initiative and capacity to be self-directed in combination with working in a geographically spread team and working with staff who reside interstate.

**What you'll get in return**
- A long term contract with the opportunity to extend
- Attractive hourly rate + super
- An opportunity to learn and develop technical knowledge within a large Federal Government Department.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2695243

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