Account Manager

We are seeking an experienced and motivated Account Manager on a full-time permanent basis, to support the Client Service Team to deliver meaningful and purpose-driven integrated creative campaigns.

In this role you will support the work of the Client Service Team, including working with Account Directors to coordinate and drive project outcomes. You will ensure that all internal and external accountabilities relating to the organisation’s client services are met, timely and of an excellent standard.

The Client Service team is a critical business unit of the Think HQ Group. This team galvanises the business’ multi-disciplined teams to deliver excellent work for integrated creative and advertising-led projects. The team drives insight-led, creative and advertising campaigns and supports below-the-line integration by collaborating with other agency departments. This team is the face of the business, representing the Think HQ Group to our clients, delivering excellent work and growing accounts.

**About us**

At Think HQ, we believe that good communications can change the world. And that all starts with a thoughtful, strategic approach.

We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.

We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

As we continue to rapidly grow our team and our offering, and commit to building Australia’s most inclusive communications agency, it's an exciting time to join the Think HQ Group

**Responsibilities**:
**Some of the duties for this role are**:

- Ensure all client KPIs are achieved and provide early and honest communication when activity requires adjustment
- Work swiftly to identify and solve problems with client relationships and project deliverables
- Communicate effectively with all stakeholders including clients, suppliers, media and other agencies
- Support the Account Director and senior team leads in managing contracts and procurement processes.
- Manage a portfolio of client accounts, with a focus on creative-led and multi-disciplined communication and marketing projects
- Manage the delivery of advertising-led campaign reports, including supporting the set-up of KPI frameworks and reporting structures in collaboration with all involved teams
- Participate in the research, writing and delivery of advertising-led new business pitches and proposals
- Develop and manage client project budgets
- Keep Think HQ client databases up to date, team WIP documents updated and project folders on the Think HQ server and Cloud orderly
- Other project management and client service tasks as directed.

**About you**
- You are a well presented, self-motivated individual who is bright and enthusiastic with strong interpersonal skills
- You have an undergraduate or postgraduate degree in Communications, Marketing, Business or related fields (or equivalent experience)
- You have over 3 years of experience in a similar role
- You have excellent written and verbal communication skills coupled with strong attention to detail and organisational skills
- You have the ability to work well under pressure and within a team
- You are an confident project manager
- You are able to create, manage and understand budgets and timelines
- You thrive in a fast-paced environment and love to juggle various projects at the same time
- You’re driven to solve problems proactively, and can do so independently
- You have a passion for delivering inclusive communications and a love of creativity

**Desirable**
- Knowledge of diverse and inclusive communications, or a willingness to learn
- Knowledge of multicultural and multilingual communications, or a willingness to learn
- Knowledge of creative and production processes, including preparation of briefing documents, traffic or spec sheets, media planning and dispatch
- Knowledge of PR, media, stakeholder communications
- Knowledge of community engagement principles, or a willingness to learn

Don’t worry if you don’t tick every requirement on this list - our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.

**Looking for more reasons to join #TeamThinkHQ?**
- Ability to grow within the role as the business grows
- Flexible working options to promote healthy work/life boundaries