Itsm Change Lead

2 weeks ago

Melbourne, Australia Leidos Full time

Company Description

Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are passionate about. We’re open minded, ambitious and committed to enabling our people to do their best work, to be inspired by what they can achieve and the impact they can have.

Here in Australia, we’re agile and growing fast. Our 1,400 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 37,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.

**Job Description**:
**About Your New Role**

We have an opportunity for an experienced Change Lead to support a multi-year Defence program to deliver an enterprise Health Knowledge Management System. This capability will enable better clinical decision making for the ADF. This role will be responsible for the day to day implementation of the Change & Release process ensuring:

- Effective coordination of the end to end Change management across a multi-vendor organisation including service integration
- Support Commonwealth governance activities in accordance to the Change & Release Process and Procedures are implemented
- Ensure Change & Release forums are appropriately chaired
- Preparation and delivery of documentation deliverables
- Support for key project activities requiring documentation support and change management
- Facilitation of Change reviews and approvals via the program Change Approval Board (CAB)
- Coordination and liaison in relation to technical project documentation, such as user stories and use cases
- Facilitation of the Forward Schedule of Change and assessing scheduling impacts to avoid deployment conflicts
- Identifying & implementing continual service improvements to the Change & Release Process
- Commitment to Change Process adherence to align with the departments delivery methods and outcomes

You’ll be joining a fun and friendly team who support each other closely and love to celebrate together.

**Qualifications**:
**What You Will Bring**
- ITIL V3 Qualified is preferred but not essential
- Preferred understanding of ITIL Processes and how Change & Release Management integrates with the other ITIL Processes
- Commonwealth change management experience
- Strong analytical and problem solving skills to identify solutions
- Strong presentation, engagement & communication skills (written & verbal)
- Inquisitive attitude, willing to ask if there is a better way of operating
- Self-motivated and driven to achieve deliverables and positive outcomes
- Ability to work as part of a team or independently

Due to the nature of the work this role will require applicants to be Australian Citizens with a Baseline clearance or ability to obtain.

Additional Information
**What You’ll Love**

Be inspired. Be the difference.

At Leidos, job satisfaction and business success thrive in a positive working environment. Every day, we are developing a culture where collaboration, transparency and flexibility are in-built, innovation thrives, individuals are recognized, development opportunities are clear, and new initiatives are being launched all the time.

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