Customer Care Representative
1 day ago
Fresenius Medical Care is known worldwide for our strong service culture, our commitment to patient outcomes and our outstanding clinical and product capabilities._
- Our people work with us because the work is engaging, we make a difference to people's lives and we have authentic leaders who truly care. As a company, we aim to not only achieve our quality targets, but exceed them. We are driven by continuous improvement; strategic growth and we build on our successes year on year. We strive for clinical excellence and we are proud to impact the lives of our patients and their caregivers in the way that we do._
Processing all types of Hospital and Home Patient orders (including spare parts orders) for delivery. - Making outbound phone calls and receiving inbound phone calls. - Creation and setup of new patients - Identify and articulate any process operational improvement initiatives. - Ensure priority meets business requirements and is Identified, resolved, and tracked as quickly as possible. - Provide and publish analytics to key operational KPIs (stocktake to orders conversions, blocked orders rate, etc) working closely with key stakeholders. - Review and investigate customer complaints on a periodic basis. - Ensure operational SOPs/WIs are documented/reviewed and stored in a central location for access. - Liaise with the new starters as a ‘buddy’ to make the onboarding process smoother for the new employee. - Escalate and discuss with CC ANZ Manager for escalations. - Liaise with sales, warehouse & transport, supply chain and all relevant stakeholders to ensure completion of orders. - Effectively communicate with internal and external stakeholders regarding issues impacting customers. - Support team members to perform operational duties during their absence
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Customer Service Representative
1 day ago
Macquarie Park, Australia Alcon Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
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Customer Service Representative
1 week ago
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Customer Success Representative
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Customer Service Representative
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Macquarie Park, Australia Temp & Agnew Pty Ltd Full timeFull time, Hybrid Working (2 days in office) - Temp to Perm job - $30-$32 Per hr + Super Full Job Description The company: A leading Logistics service company based in Macquarie Park is looking for a Customer Service Representative to join their team. The Role - Handles all inbound calls from customers. - Accurately and efficiently enters and maintains...
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Customer Service Representative
1 week ago
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Customer Service Representative
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Macquarie Park, Australia Alcon Full timeAbout the Customer Service Representative Role - Handling of customers queries on the phone - Processing orders in SAP to enable correct purchase, invoicing and delivery of Alcon product to customers - Liaising with freight for tracking of orders - Providing excellent customer services for customers and commercial teams - The role offers an opportunity to...
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Customer Service Representative
7 days ago
Macquarie Park, Australia ARB Corporation Ltd Full timeAt ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...
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Customer Service Representative
3 days ago
Macquarie Park, Australia ARB Corporation Ltd Full timeAt ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...
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Customer Service Representative
2 weeks ago
Macquarie Park, Australia Alcon Full timeThe Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of Alcon product to customers. The Customer Service Representative is also responsible for the provision of customer services to Alcon’s customers, internal...
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Customer Service Representative
7 days ago
Macquarie Park, Australia NEXTDC Full timeCompany Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...
