Operations Supervisor

24 hours ago

Melbourne Airport, Australia Team Global Express Full time

We are looking for an Operations Supervisor to join our team. Located at Melbourne Airport, the role of the Operations Supervisor is responsible for the operational excellence of the Victorian country agency network.

With this role, you will you drive change and provide guidance to ensure the optimal performance of the Road Express / Priority agency network throughout Victoria.

We are looking for someone who is collaborative, results orientated and tough minded. Your attention to detail, passion, strong communication and management skills along with your understanding of OH&S principles and a geographical understanding will hold you in high regard.

Working hours: 08:00 AM - 04:00 PM (flexibility available):
Primary Duties and Responsibilities:
- Daily debrief with agency network to provide solutions to roadblocks and ensure customer service agreements are met- Assist the Customer Service team in the resolution of enquiries / escalations in the regional network- Liaise and coordinate with linehaul providers to ensure that all freight is uplifted to achieve customer service agreements- Administration of payroll function- Overseeing pallet control within agency network- Lead KPI metric improvements- Incident management and reporting- Collaborate with other internal teams to ensure the success / continuous improvement of the overall business

What we’re looking for:
- Strong verbal & written skills, communication is an essential part of the role.- Previous experience in a similar role / industry would be highly advantageous although not essential- Open to travelling within Victoria for site visits as required- Commercial acumen will be highly regarded- Strong customer service and conflict resolution skills- Great attitude and a ‘can do’ mindset, highly motivated to achieve- Motivated and driven to achieve success- Effective record keeping / organisational skills- An understanding of KPI’s

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express

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