Customer Service Representative

3 hours ago


Mansfield Park, Australia SMS Professional Full time

Job Stability
- Career Progression
- Family environment

SMS Professional is proud to have partnered with the packaging professionals. This role has many different aspects which include management of order processing, case management, maintaining material and customer data records, coordinating the quality non-conformance process and continuous improvement.

Your future role includes
- Inbound and outbound calls
- Managing a portfolio of customers between 100-150 accounts
- Receiving and processing sales orders within a required timeline
- Daily order management reporting
- Resolving issues during the management of order processing such as block orders, pricing and lead-time discrepancies
- Co-ordinating with internal stakeholders
- Recording notes related to customer specific information to assist internal management of accounts
- Participating in company's performance management systems, training sessions, coaching and mentoring performances

About you
- Previous experience in a fast paced, customer service environment
- Knowledge of Organization/ Industry products
- Experience using databases (SAP preferred)
- Advanced attention to detail, accuracy and quality
- Problem solving abilities
- Build strong and meaningful relationships
- Understand and follow processes



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