Operations Supervisor

**About us**

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

**The next step in your career starts here**

We currently have an excellent opportunity for an Operations Supervisor to lead and managing the overall coordination, supply and installation of hire equipment to customers on project sites and facilities to meet customer and project requirements. Project sites include, but not limited to, shutdowns, events, installations, and customer specific projects. A key focus of the role is providing exceptional customer service, understanding customer needs, sourcing and organising equipment for customers and ensuring adherence to safety standards at all times.

You’ll enjoy variety in your role including:

- Demonstrate Safety Leadership by leading and contributing to Coates Hire’s Safety First - Zero Harm safety culture
- Manage the overall supply of equipment to customers as required for their projects; raise the hire schedule and conduct all pre-hire inspections before equipment is supplied
- Manage and organise the logistics for equipment; liaise with other branches to source required equipment; liaise with contractors for transportation of equipment; load and unload equipment (where required)
- Effectively handle and respond to general enquiries from customers; provide accurate information around hire prices, availably, technical support and advice regarding hire equipment.
- Provide advice to customers around appropriate equipment required for jobs.
- Accurately process any related project related paperwork.
- Manage project team ensuring effective prioritisation and management of workload; ensure service internals, safety checks, quality of work and adherence to standards.
- Develop and foster strong working relationship with customers and builders; ensure effective customer service.

**What you’ll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you’ll bring to the role**
- 2+ years’ experience in the hire industry dealing with large equipment
- Customer service and sales experience
- Experience managing field service staff
- Fork lift licence; EWP licence (desirable)
- Plant operator (desirable)
- Certified to test and tag electrical equipment

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.