IT Support Technician

1 week ago

Perth, Australia Milestone IT Full time

Immediate start
- Rivervale Perth
- Excellent career progression

We are seeking an experienced IT Support Technician to join our growing team in Perth. As an IT Support Technician, you will be responsible for providing technical support to our employees and ensuring that our IT infrastructure is functioning smoothly.

Key Responsibilities:

- Provide first-level technical support to employees for hardware, software, and networking issues
- Monitor and maintain the health of our IT infrastructure, including servers, workstations, and networking equipment
- Troubleshoot and resolve technical issues related to hardware, software, and networking
- Assist with the installation and configuration of new hardware and software
- Manage user accounts, permissions, and access levels
- Ensure data backups are completed regularly and test restoration procedures
- Provide training and guidance to employees on the proper use of technology tools
- Maintain accurate documentation of IT systems and procedures
- Participate in ongoing IT projects and initiatives

**Requirements**:

- Diploma or degree in computer science, information technology or equivalent
- At least 2 years of experience in a similar IT Support role
- Knowledge of Windows and Mac operating systems, hardware, and networking
- Ability to communicate technical information to non-technical staff in a clear and concise manner
- Strong problem-solving and troubleshooting skills
- Excellent customer service skills and a proactive approach to problem-solving
- Ability to work independently and as part of a team

This is a contract position based in Perth, If you are passionate about technology and providing excellent customer service, please submit your resume and cover letter for consideration.

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