People Partner

About ESTA
We are the Emergency Services Telecommunications Authority (ESTA), the statutory authority providing the critical link between the Victorian community and the State's emergency services agencies. We provide Victoria's 24-hour emergency call-taking and dispatch services, including Triple Zero, for police, fire, ambulance and Victoria State Emergency Service. We also manage the provision of advanced, operational communications for Victoria's emergency services, supporting police, fire, ambulance and VICSES personnel in the field.
In 2020-21, ESTA received more than 2.8 million calls for all emergency, operational and non-emergency calls; on average, this is a call every 11 seconds or almost 8000 a day.

About The Role
Following unprecedented growth across ESTA, our People & Culture (P&C) team are seeking two People Partners to partner our leadership teams with a focus on improving organisational effectiveness and ultimately fostering a culture of performance and accountability.
These hybrid roles can be conveniently based at any of our State Emergency Communication Centres (Ballarat, Burwood East, Williams Landing) and report into the Manager, People & Change. Additionally, the People & Culture Advisor roles will be supported by the Senior Advisor, People & Change in addition to the broader P&C team.

**Key accountabilities of these rewarding roles include**:

- Collaborate with department leadership and Workforce Relations to manage complex people related matters, developing effective solutions and robust people management strategies.
- Lead talent development and succession planning initiatives, ensuring that the organisation is future proofed whilst delivering on our commitment to staff career development
- Coach and influence senior leadership with a focus on workforce outcomes in line with ESTA's desired culture.
- Drive the design and implementation of new people processes and frameworks in support of ESTA's objectives and an improved people experience.

About You
As a capable and experienced Human Resource (HR) professional, you will possess high level communicative skills, a problem-solving mindset and the ability to influence across all levels of business.

**It anticipated you will also possess**:

- A tertiary qualification in HR Management, Business, Psychology or related discipline or relevant experience.
- Previous HR exposure (3-5 years' experience) within a complex and rapidly evolving environment.
- Complex case management and employee relations exposure, including leading the negotiation of satisfactory people and organisational outcomes.
- Facilitation skills in coaching and influencing senior leaders and senior leadership teams to achieve outcomes with competing priorities.
- A self-motivated approach to your work coupled with a continuous improvement mindset

Our Culture
ESTA's staff are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field. Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, East Burwood and Williams Landing.
Operating in an environment of increasing community expectations for seamless and transparent emergency services, ESTA pursues continuous improvement across all areas of its service delivery.

What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Generous salary level with salary packaging available
- Great employee benefits including free on-site parking
- Employee Recognition Program and
- Employee Assistance Program
- Employees discounts on accommodation, travel and entertainment

How to Apply

In accordance with the Public Health Directions issued by the Chief Health Officer, ESTA must comply with employer obligations regarding mandatory COVID-19 vaccinations for authorised workers. If you are successful in gaining employment with ESTA you will be required to provide evidence of your vaccination against COVID-19.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa and the successful applicant must satisfy the National Police Records Check standard that includes finger printing.