Webchat Sales Representative

Assist prospects in selecting the perfect HCF product and guide them through the joining process. Deliver exceptional customer service by providing accurate information and maximising website sales enquiries. Promote and sell our product suite to drive business success.

As the Webchat Sales Representative, you will be the first point of contact for potential members, guiding them through their journey to join HCF. Using the GAIN sales methodology, you'll handle enquiries, recommend products, and educate prospects on the benefits of HCF services. Your clear and jargon-free communication will ensure a seamless experience for our customers. You'll also manage objections, maintain confidentiality, and adhere to our high web chat quality standards. Additionally, you'll make outbound calls to various lead types, including warm leads, student dependants, ex-members, and more, all while following HCF's policies and procedures.

About You

We're looking for someone with a strong commitment to outstanding customer service and a desire to work within a team to achieve performance objectives. You should have a positive attitude, be adaptable to change, and thrive under pressure. Excellent telephone and written communication skills are essential, along with intermediate computer skills in MS Office and Outlook.

Essential Skills and Experience:

- Outstanding customer service commitment
- Team-oriented with performance-driven mindset
- Positive attitude and adaptability
- Ability to work under pressure
- Excellent communication skills
- Intermediate computer skills (MS Office, Outlook)

Desirable Skills and Experience:

- Previous call centre experience
- Experience in Private Health Insurance or other insurance industries
- Experience in selling services or insurance products
- Familiarity with structured sales methodologies via digital channels
- Experience using a CRM system

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits
- Purpose-driven passion_
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover- 18 weeks of parental leave for all new parents- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity_
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
- Continuous learning and growth_
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

to discuss.