Telephone Sales Representative

Work in a dynamic and vibrant team environment in our state of the art contact centre in Parramatta. Once fully trained we offer a hybrid working environment with 2 days in the office.

About the role

At HCF Group, we are seeking a Telephone Sales Representative who can represent our brand with professionalism and enthusiasm. This role offers the opportunity to work in a dynamic and vibrant team environment, where every day brings new challenges and rewards.

As a Telephone Sales Representative, you will be the friendly and professional voice of HCF Group. Your main responsibilities will include providing exceptional customer and sales service, as well as accurate information to non-members. You will maximise call opportunities to promote and sell HCF Group products and services.

Key Responsibilities:

- Receive inbound calls from non-members in response to promotional campaigns or member needs.
- Provide clear, non-technical answers to any enquiries while maintaining confidentiality and accuracy of member information.
- Adhere to agreed call quality standards, state company and name when answering calls, and announce calls politely and professionally when transferring.
- Explain complicated products/terms clearly.
- Use sales and service skills, and knowledge of company products and services, to identify opportunities to sell to new prospective members, cross-sell health and life products to new and existing members.

About you
- Strong commitment to providing outstanding customer service & sales
- Previous experience in a Call Centre
- Knowledge of company products and services
- A positive attitude and willingness to embrace change
- Ability to work under pressure
- Excellent telephone communication skills
- Basic keyboard skills
- Basic to intermediate computer skills - MS Office, Outlook
- Desire and commitment to work within a team dedicated to achieving team and individual performance objectives

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits
- Purpose-driven passion_
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance_
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover- 18 weeks of parental leave for all new parents- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
- Collaboration and inclusivity_
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
- Continuous learning and growth_
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

to discuss.