Delivery Manager, Life Science

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
- **Client Relationship Management**- Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
- **Service Delivery Oversight**- Manage end-to-end service delivery processes, ensuring high-quality execution and adherence to service level agreements (SLAs).
- **Strategic Account Management**- Develop and implement strategies to enhance client satisfaction, retention, and business growth.
- **Operational Excellence**- Monitor service performance, track key performance indicators (KPIs), and drive continuous improvement initiatives.
- **Issue Resolution & Risk Management**- Address client concerns, resolve service-related issues, and mitigate risks proactively.
- **Cross-functional Collaboration**- Work closely with internal teams, including IT, operations, and customer support, to ensure seamless service execution.
- **Financial & Contract Management**- Oversee budgets, contracts, and financial aspects of service delivery to ensure profitability and efficiency.
- **Reporting & Communication**- Provide regular updates to stakeholders, highlighting achievements, challenges, and opportunities for improvement.
- **Leadership & Team Development**- Provide guidance, mentorship, and career development opportunities for team members.
- **Performance Management**- Set clear goals, conduct evaluations, and provide constructive feedback to enhance employee performance.
- **Employee Engagement & Retention**- Foster a positive work culture, ensuring high levels of motivation and job satisfaction.

**Experience and Qualifications**:

- Bachelor’s degree in chemical engineering and Post Graduation Diploma in Software Development & Management.
- Capgemini Certified Engagement Manager, Connected Managed and certified Life Science Industry SME
- Certified ITIL V3 Foundation Professional (TÜV SÜD Certification - 1302#311638901)
- Demonstrated experience managing teams to deliver solutions using appropriate technologies including key pharma products like ELN, Argus & LIMS.
- Demonstrated experience in Application Maintenance & Lab Applications Engagement for Life science customer in Australia.
- Demonstrated Revenue Growth in Life science vertical.
- Demonstrated experience in managing technical teams delivering project, support and minor enhancements which can be applied in the approved scope of platforms and appropriate reporting tools and technologies
- An understanding of Pharma/Life Science operations and regulatory processes to resolve critical issues
- Strong leadership and people management skills; ability to influence, organisational ability and time management.
- Excellent business acumen and analytical skills.
- Excellent interpersonal, written and communication skills.
- Highly result oriented and can work independently.

**What You'll Love About Working Here**:

- We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
- Equip yourself with valuable certifications in the latest technologies

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.