Customer Solutions Consultant

1 week ago

Brisbane, Australia Downer Group Full time

We have a fantastic opportunity for a Customer Solutions Consultant to join our inclusive Downer Defence Contact Centre, located in Enoggera however work from home model available You will be required to provide customer service support to our internal and external stakeholders, across the Defence EMOS Contract in the delivery of Base Services. This role requires you to work on a rotating roster of shifts between 6am - 3pm during the week.

Reporting to the Base Services Support Centre Team Leader, your key responsibilities will include:

- Initial assessment of scope of request or call and raising new work and service orders
- Raising docket related purchase orders for trades
- Add notes to service requests such as when trades are on site or have completed jobs
- Support and contribute to our commitment to continuous quality improvement

**ABOUT YOU**

To be considered for this role, you will have some experience either in a Contact Centre, Customer Service or Administration role. We are looking for positive and proactive professionals to compliment the team. Other skills and experience we require include:

- A customer centric approach
- Ability to learn and navigate multiple systems
- An eye for detail
- A positive attitude, self-motivated, you strive to achieve results and embrace feedback
- Computer literacy with some experience in MS Office suite

**WHAT WE OFFER**
- Great team, supportive culture and full training will be provided
- Flexibility to work from home after onsite training at Enoggera, hybrid model
- Free-onsite parking available
- Ongoing training and career development opportunities

**ABOUT US**
- Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services. _
- Downer Defence is the lead contractor providing Estate Maintenance and Operation Services (EMOS) for the Department of Defence in Queensland and Southern New South Wales. As lead contractor within the region we deliver a suite of services to support Defence capability. _

**HOW TO APPLY

  • Customer Solutions Consultant

    1 week ago

    Brisbane, Australia Red Energy Full time

    **Customer Solutions Consultant** As Customer Solutions Consultant with Red Energy you are our first point of contact for all of our existing customers. You will talk to customers over the phone, assess their needs and provide a resolution while giving exceptional customer service. Call types can include taking payments, account enquiries and general...

  • Customer Solutions Consultant

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Ongoing temporary roles as customer solutions consultant, flexible Hybrid WFH model **Your new company** Our client is a Private Sector Authority who are searching for Customer Solutions Consultant to join the Contact Centre in Enoggera. This role will provide customer service support to our internal and external stakeholders. The role offers hybrid...

  • Solutions Consultant

    3 weeks ago

    Brisbane, Queensland, Australia Hitachi Energy Full time

    Join to apply for the Solutions Consultant - ETRM role at Hitachi Energy1 day ago Be among the first 25 applicants Join to apply for the Solutions Consultant - ETRM role at Hitachi Energy Get AI-powered advice on this job and more exclusive features.The Opportunity As a solutions consultant, you will have the main responsibility of contributing to pre-sales/...

  • Solution Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Zudello Full time

    1 day ago Be among the first 25 applicantsEmployment Type: Full-time, PermanentWorking Rights: Australian citizens and permanent residents onlyZudello is a leading AI FinOps Automation Platform that transforms how businesses manage their financial operations. We help companies streamline their business processes, eliminate manual tasks, and gain real-time...

  • Solution Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Zudello Full time

    1 day ago Be among the first 25 applicantsEmployment Type: Full-time, PermanentWorking Rights: Australian citizens and permanent residents onlyZudello is a leading AI FinOps Automation Platform that transforms how businesses manage their financial operations. We help companies streamline their business processes, eliminate manual tasks, and gain real-time...

  • Solutions Consultant

    3 weeks ago

    Brisbane, Queensland, Australia Hitachi Energy Full time

    Join to apply for the Solutions Consultant - ETRM role at Hitachi Energy1 day ago Be among the first 25 applicantsJoin to apply for the Solutions Consultant - ETRM role at Hitachi EnergyGet AI-powered advice on this job and more exclusive features.The OpportunityAs a solutions consultant, you will have the main responsibility of contributing to pre-sales/...

  • Solution Consultant

    2 weeks ago

    Brisbane, Australia NICE Systems Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. NICE, the market leader in cloud-based contact...

  • Principal Solution Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Genesys Full time

    Join to apply for the Principal Solution Consultant role at Genesys 11 hours ago Be among the first 25 applicants Join to apply for the Principal Solution Consultant role at Genesys Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.Through Genesys Cloud,...

  • Solutions Consultant for Industrial Print Solutions

    1 week ago

    Brisbane, Australia Hewlett Packard Full time

    **HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. **We are looking for visionaries,...

  • Solutions Consultant

    5 days ago

    Brisbane, Australia Global Payments, Inc. Full time

    Solutions Consultant Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and...