Human Resources Advisor

Create impact as a
**Human Resources Advisor**
Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

This is a Human Resources Advisor role, in a call centre environment where you will provide guidance, advice, coaching and support to employees and external contact through people policy, process, and systems that is considerate of the people experience and enables a purpose led, high performance culture.

You will build close relationships with diverse professionals. You will enjoy the challenge of continuously improving the processes in the HR function.

This role is a permanent or max term contract, hybrid role based in Sydney at our Darling Point CBD office.

Applications close Tuesday 6 February 23.59 AEDT

**ABOUT YOU**
- You'll respond to and resolve queries raised by IAG employees and external contacts, through multiple channels such as phone calls, HR cases and chat function within the agreed service level.
- You'll assist the wider People Connect team by providing consistent, credible, and timely first point general advice for all IAG employees and external contacts, seeking support in relation to HR enquiries including IAG’s Enterprise Agreement and People Policies.
- Support data validation to ensure data capture is accurate, enables the effective operation of people systems and processes and an optimal people experience.
- Identify opportunities and trends for our people experience overall and specific business divisions to increase capability and address gaps or learning opportunities as required.
- You'll contribute to team activities as identified and drive the success and solutions across the team and P&C.
- You will conduct regular reviews of knowledge articles and processes to identify opportunities to improve the people experience, self-service utilisation and delivery of services.
- Ensure compliance with relevant IAG people policies and external laws and regulations.
- You will have a minimum of 12 months experience in a generalist HR or P&C Coordinator role.
- You'll have knowledge of employment relations frameworks and employment legislation.
- Strong verbal and written communication, strong time management and prioritisation skills.
- Preferably you will have tertiary qualification/s in Human Resources.
- You'll ideally have telephone based customer service skills.

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Carers and parents' hub and support
- Grow your career through dynamic secondments
- Access up to 50% off personal insurance, including home and motor insurance
- Community volunteer days and team volunteer activities
- Join great employee network communities
- Grow your financial future with 13% superannuation as standard
- Flexibility to shift from your everyday role in times of crisis to support others

Learn more about who IAG is here