IT Support Technician

2 weeks ago

Brisbane, Australia Virtual Dream PTY LTD Full time

Are you passionate about technology, troubleshooting technical issues and providing top-notch support to users? We are seeking a skilled Level 1, 2 and 3 IT Support Technicians to join our dynamic team. As a Support Technician, you will play a crucial role in ensuring the smooth operation of IT systems and providing excellent service.

**Responsibilities**:

- Provide technical support and troubleshooting for hardware, software, and network issues.
- Respond to support tickets and inquiries in a timely and professional manner.
- Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.
- Collaborate with a support team to escalate and resolve complex issues.
- Assist in maintaining IT documentation and knowledge base articles.
- Participate in projects related to system upgrades, migrations, and deployments.
- Provide training and guidance to end-users on IT-related topics.

**Non Essential Requirements (Prefered)**:

- Prior experience is not essential, but is prefered.
- Strong knowledge of Windows and/or Mac operating systems.
- Familiarity with hardware components and troubleshooting techniques.
- Experience with Active Directory, Group Policy, and network protocols are a plus
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

**Why Join Us**:

- Opportunity to work in a supportive and collaborative environment.
- Ongoing training and professional development opportunities.
- Competitive salary and benefits package.
- Chance to make a significant impact and contribute to the success of the organization.
- Friendly and inclusive workplace culture.

If you are a confident, proactive problem-solver with a passion for technology, customer service and a high level of initiative, we want to hear from you Please submit your resume outlining your relevant experience and why you would be a great fit for this role. We look forward to welcoming you to our team

**Job Type**: Casual

Pay: $27.50 - $35.00 per hour

Work Location: In person

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