Euc Support Technician

2 weeks ago


Brisbane, Australia Heritage and People's Choice Full time

EUC Support Technician

Are you looking for the next step in your career? We have a unique opportunity for a EUC Support Technician to join us in this full time, 12 month fixed-term contract position.

**About the role**

We are looking for a proactive End User Support Technician to join our Technology & Transformation Support team. In this role, you will manage and resolve technology service requests and incidents, ensuring our business users receive timely and effective support. You will collaborate with other support teams and vendors to provide comprehensive technology solutions.

Key responsibilities include:

- **Handle Technology Requests**: Receive and diagnose business technology requests and issues, initiating appropriate troubleshooting and resolution processes.
- **Provide Support**: Offer assistance for problems related to desktop computers, laptops, peripherals, and mobile devices.
- **Install and Configure**: Set up and configure desktop hardware, software, and peripherals following standard procedures.
- **Remote and On-Site Assistance**: Deliver both remote and in-person support to address and resolve technology issues and needs.
- **Escalate Issues**: Escalate complex technical problems to higher-level support teams or specialists when necessary.
- **Collaborate for Solutions**: Work with internal departments and vendors to troubleshoot issues and expedite resolution.
- **Maintain Records**: Keep detailed records of user requests, issues, and resolutions.
- Document Procedures: Create and document standard procedures for remote issue resolution.
- **Prepare User Manuals**: Develop manuals and guides to assist end-users with technology.
- **Suggest Improvements**: Recommend enhancements to technology support processes to prevent and reduce recurring issues.
- **Ensure Compliance**: company policies and procedures, stay updated on relevant guidelines, and report any health and safety risks.
- **Risk Management**: Identify, analyze, and recommend actions to manage risks effectively, contributing to a safe and compliant work environment.
- **Duty of Care**: Take reasonable care for personal and others' health and safety, report hazards or incidents promptly, and contribute to maintaining a safe workplace.

**About you**

Success in this role means delivering high-quality technology support with timely responses and effective problem resolution. You'll positively impact user satisfaction, as reflected in feedback and surveys, and contribute to the continuous improvement of our technology support services.

**Who are we?**

People First Bank is powered by People's Choice and Heritage Bank. With over 720,000 members and 1,900 employees, we are committed to creating a better future for our members and the communities we serve. We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under brands: People First Bank, Heritage Bank and People's Choice.

Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

**Benefits of working for us**

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:

- Paid parental leave and special leave provisions.
- Employee banking benefits and discounted insurances.
- Work from anywhere philosophy with the flexibility to work from home or in the office.
- Career development opportunities, and ongoing training, coaching and support.
- A dedicated Employee Assistance Program for you and your family to access in times of need.
- Paid volunteering days and access to a diverse range of community and charitable initiatives.

Job ID 300000067577828


  • Euc Technician

    2 weeks ago


    Brisbane, Australia NEC Australia Full time

    NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • EUC Support

    2 days ago


    Brisbane, Queensland, Australia Kaizen Global Technologies Full time $60,000 - $100,000 per year

    Looking for a candidate having (EUC) end User Computing experience. Location is in Brisbane and candidate may need to travel to Byron bay and nearby remote location occasionally.Job Duties:Provide Level 2 onsite and remote technical support for end-user devices, applications, and infrastructure across your client's production, Supply Chain, and corporate...

  • Euc Support Analyst

    9 hours ago


    Brisbane, Australia Santos Ltd Full time

    **About Us** - Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States. At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world...

  • Team Lead

    1 week ago


    Brisbane, Australia Ashurst LLP Full time

    **The Opportunity**: We have a permanent position available for an experienced EUC Team Lead to join our global IT Operations team in Brisbane. The EUC team is responsible for the desktop experience ensuring the desktop build meets the users needs and is kept secure, up to date and performant. You will manage a team of up to 6 technical resources including...

  • End User Compute

    7 days ago


    Brisbane, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • End User Compute

    9 hours ago


    Brisbane, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • EUC Engineer

    2 weeks ago


    Brisbane, Queensland, Australia ETHAN Full time $90,000 - $120,000 per year

    2 roles: 1 Fulltime in Melbourne and 1 part-time in BrisbaneWhen the rest of the world is headed left, Ethan goes right. We're more than an IT, telco, and cloud provider, we're disruptors and game-changers—we're the kids in the class always doodling, creating, and innovating. Can you relate?This is more than a EUC Engineer role. We're looking for someone...

  • EUC Engineer

    7 days ago


    Brisbane, Queensland, Australia Ashurst Australia Full time $80,000 - $120,000 per year

    Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. Wehave a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.What makes Ashurst a great place to...

  • Delivery Driver

    1 week ago


    Brisbane, Australia Summit Support Full time

    **Brief Description** We need a motivated individual to deliver and set up equipment for clients recovering from eye surgery. No experience necessary. Seeking someone who is retired/ semi-retired In addition to making deliveries, technicians will assemble the equipment and show the client how to use it. Delivery technicians keep records of what goods...


  • Brisbane, Australia EIL Global Full time

    We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for IT Technician for onsite support services in and...