Claims Consultant

2 weeks ago

Hobart, Australia Marsh Full time

**JLT **act as the Fund Administration Agent (FAA) to the Tasmanian Risk Management Fund (the Fund). The Department of Treasury and Finance (the Department) administers the Fund to provide a whole-of-government approach to funding and managing the insurable liabilities of inner Budget agencies.

Our team delivers services to the Fund and its Agencies through Executive account stewardship by the Senior Management Team and proactive management of claims, facilitated by our in-house Claims Management Team.

**JLT **is seeking a **Claims Consultant** to join our growing **Workers Compensation team based in Hobart on a full-time permanent basis.**

**What can you expect?**

The purpose of this role is perform all administrative functions required in the claims process for all workers compensation claims, ensuring you deliver positive outcomes for the client and in line with the business objectives and agreed performance indicators. This would include:

- Case load management.
- Claims lodgment.
- Claims payments including follow ups on invoices.
- Claims finalisation and file closures.
- Claims processing & administration.
- Other administration duties as required to service the fund.

**In this role you will be responsible for**:

- Workers Compensation Claim Processes.
- Claims Payments.
- Reporting.
- Responsiveness to queries.
- Quality Assurance.
- Service Level Agreements.

**We would like you to have**:
**General knowledge**:

- Office Administration.
- Workers Compensation Act - Tasmania.
- Workers Compensation Claims Handling.
- Knowledge and understanding of creating Medical Report requests.
- Knowledge and understanding of creating Legal documents in line with Tasmanian Workers Compensation Act.

**Specific Knowledge of JLT operations (where relevant)**:

- JRS system - (desirable but not essential).
- Figtree system - (desirable but not essential).

**Experience**:

- Minimum 2 -5 years’ experience in the workers compensation industry.
- Insurance classes - Workers Compensation or Medical Liability.

**Skills**:

- Strong communication and conflict resolution skills.
- The ability to work in a small team environment.
- A demonstrated ability to manage a variety of stakeholders including health practitioners, allied health providers and employers, with empathy, integrity and tact.
- Knowledge of workers compensation legislation.
- Attention to detail and the ability to manage competing deadlines and prioritise important tasks.
- Superior computer literacy.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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