Client Partnership and Service Manager

**We’re Recovre**

Our mission is to protect and promote possibility - for everyone. We’re driven to make a real impact, operate with trust and respect the diverse perspectives of our team in everything we do. We care about helping people thrive every day. Its life-changing stuff.

Our team values building human relationships and connections beyond rehabilitation. From injury prevention to health promotion and on to rehabilitation - we are committed to helping our clients reach exceptional health outcomes and are proud to make a difference by helping Australians to thrive every day.

**Day-to-day this might include**:

- Managing client relationships with key insurers across Workers Compensation, Life Insurance and Compulsory Third Party schemes
- Building and driving strong partnerships with key insurers by demonstrating shared values and outcomes
- Monitoring performance of the client’s portfolio and building the value proposition of our offering
- Delivering insights and monthly reporting to clients
- Working with teams to support, coach and deliver service innovation
- Collaborating with internal stakeholders and clients on innovation to develop programs and products in addressing client needs and deliver outcomes
- Developing strategies and plans that address barriers in achieving return to work, return to function or health goals
- Embedding systems and processes in the management and delivery of claims outcomes

**Diverse work to keep it interesting**
- All your skills and expertise are valued and used to solve problems for clients
- From Manual Handling Training to Outsourced Return to Work leadership, from Career Transition services to EAP and Mediation, from Physical, Social, Mental & Financial wellbeing coaching and all Vocational Rehabilitation services in between - Recovre will have the right challenge for you
- Through being part of Marsh McLennan we bring the best of global practice in people risk management to the Australian market - through you

**What you need to have**:
**You have life-changing skills and experience**:

- Builds and fosters partnerships with key clients and stakeholders
- Demonstrated knowledge of insurer performance metrics and ability in meeting service agreement KPIs
- Strong focus on quality outcomes and service standards
- Capability in data reporting and analytics
- Ability to provide training and coaching to internal and external stakeholders
- Relevant Allied Health qualification
- Minimum 3 years’ experience in Occupational Rehabilitation or related field
- Demonstrated experience and expertise in driving outcomes on Workers Compensation Life and/or CTP claims
- High attention to detail
- Strong time management and organisational skills

**Unlock Your Possibility**

At Recovre, you have the have opportunity to build your career - your way. Backed by Mercer Marsh Benefits and a supportive team culture, we believe that Recovre is reaching its full potential only when our people are reaching theirs.

Joining us means taking a meaningful step towards unlocking your own possibility.

**What can you expect?**
- With a team of 280 Allied Health professionals across Australia, you join a significant collegiate and specialty network to celebrate your successes with at the end of the day
- We are part of Marsh McLennan, the global leader in risk, strategy and people.
- We have 28 national offices - we will support you to transfer, live and work where the adventure of your life takes you

**What is in it for you?**
- Work that works for you - we offer flexible full and part time work around your life
- Work the way you choose - flexible delivery, on the road, work from home
- Equity for all - male, female and non-binary colleagues are equal and at Recovre and within Marsh, we are committed to no gender pay gap
- Your success is important to us - your onboarding will get you confident and creating change like an expert
- Your health is everything - that’s why you will have access to EAP, Salary Continuance protection, flu vaccinations and reimbursed use of your personal vehicle (so you can keep it roadworthy) and use of our pool cars

**Are you Ready to Join?**

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three