Consumer Consultant

6 days ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time or part-time

**Salary**: $86,436 - $101,868

**Grade**:WVR 3.2

**Occupation**:Community services

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/VLA/LPCJLH/1875879

Seeking a motivated Consumer Consultant - Neurodiversity to provide quality advice on strategic development and advocacy in the consumer space.
- ** Salary range: $86,436 - $101,868 (pro rata) plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**

**About the role**
Independent Mental Health Advocacy (IMHA) is a non-legal advocacy program that is staffed and led by professionals with mental health consumer experience and/or backgrounds in community development, consumer advocacy, mental health advocacy, community sector advocacy, social work, mental health service provision and similar fields.
- This role supports the Senior Consumer Consultant and Consumer Consultant in providing a lived experience perspective of neurodivergence into the development of strategic initiatives across Independent Mental Health Advocacy and Victoria Legal Aid. The role also facilitates a neurodiversity lived experience advisory group and contributes to strategic advocacy work across the organisation as required from a neurodivergent perspective.
- This role is based at our Melbourne CBD office on Wurundjeri Country._

**About you**
- In depth understanding of issues and barriers experienced by people who are neurodivergent and use our services.
- Experience convening and facilitating consumer and lived experience groups in a way that is safe, appropriate, attends to power and is responsive to diverse needs and backgrounds.
- Demonstrated ability to liaise and communicate effectively with consumers from diverse backgrounds, various stakeholders and organisations.

**About Victoria Legal Aid**
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
- Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance

**How to apply**
To be considered for this role, please submit your current **resume** and a **cover letter addressing the key selection criteria**. **Applications where cover letter does not address KSC will not b e accepted.**

**Applications close by 11.59pm on Thursday 7 August 2025.**

**Other relevant information**
- VLA is committed to putting the safety and wellbeing of children first.

- Applications close Thursday 7 August 2025 at 11.59pm

Posted
- 24 July 2025

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